Jennifer Austin
Fayetteville,NC
Summary
Focused on using effective recruitment strategies and candidate pipelines to meet employment needs. Leverages traditional and online methods to bring in top talent.
Overview
19
19
years of professional experience
Work History
Recruiter
Express Employment Professionals
08.2023 - Current
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Advertised job opportunities on social media platforms and job boards.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
EDI Analyst
Yellow, Inc.
03.2016 - 07.2023
- Promotion to Yellow IT Dept on EDI team supporting both internal and external customers with Electronic Data Interchange setups (LTL Carrier 204, 211, 997, 990, 214, and 210 transaction sets), reporting compliance reviews, break fixes, and other customer service issues
- Manage team email in-box of 200+ emails per day prioritizing internal and external customer concerns
- Open mapping/programming tasks for technical analysts; assigning set-up work after compiling the business needs, customer specifications and internal Sales or Finance Team priorities
- Work directly with Yellow Sales, Operations and 3PL teams to ensure the highest level of service on EDI reporting for freight pick-up and delivery with accuracy and timeliness.
Customer Service Representative
Holland Inc.
05.2014 - 03.2016
- Recruited by Director of Customer Service to return to Holland
- Answered in-bound call center phones with professionalism and utilizing immediate problem-solving skills (100+ calls on average per shift) for nationwide freight carrier
- Prepared freight bills with excellent data entry skills (alpha/numeric) at 60+ bills per hour
- Deciphered and provided sales teams with useful information on specific customer-related issues which may affect current or new business, i.e., leads or customers in need of special attention.
Staffing Coordinator
Manpower Onsite at Amway
01.2011 - 05.2014
- Serviced major client account as part of the on-site team for Manpower on Amway Worldwide HQ Campus
- Placed temporary employees in a variety of manufacturing positions at Amway
- Interacted with area Manpower offices to ensure both organizations’ policies were met and to place candidates on daily, weekly or longer-term assignments
- Counseled employees on attendance, timeliness, job requirements and work site policies
- Documented all employee interaction in personnel files with accuracy, confidentiality, and professionalism.
Customer Service Representative
Holland Inc.
09.2004 - 04.2010
Education
BA - Marketing Communications
Columbia College
Chicago, ILSkills
- Partnership Development
- Recruitment
- Performance Evaluation
- Project Management
- Troubleshooting Skills
- Documentation Coordination
- Report Analysis
- Complaint Resolution
- Customer Relationship Management
Timeline
Recruiter
Express Employment Professionals
08.2023 - Current
EDI Analyst
Yellow, Inc.
03.2016 - 07.2023
Customer Service Representative
Holland Inc.
05.2014 - 03.2016
Staffing Coordinator
Manpower Onsite at Amway
01.2011 - 05.2014
Customer Service Representative
Holland Inc.
09.2004 - 04.2010
BA - Marketing Communications
Columbia College