Jennifer Banks
Cape Coral,FL
Summary
Detail-oriented professional with extensive experience in operational oversight and compliance management. Known for fostering strong relationships with healthcare partners and implementing process improvements that enhance service delivery.
Overview
12
12
years of professional experience
Work History
Account Executive
Mederi Caretenders- LHC Group
Port Charlotte, Florida
03.2026 - Current
- Manage client accounts, fostering strong relationships with healthcare providers to enhance service delivery.
- Document interactions and maintain accurate records in client management system to ensure data integrity.
- Participate in training sessions to deepen understanding of healthcare services provided, enhancing client support capabilities.
Regional Director
Griswold Care Pairing
Bonita Springs, Florida
11.2021 - 03.2026
- Directed regional operations, ensuring quality care delivery across multiple locations.
- Managed recruitment for caregivers and office staff, improving service quality across the region.
- Developed and maintained relationships with healthcare partners and stakeholders.
- Oversaw compliance with state regulations and company policies in care operations.
- Analyzed performance metrics to identify areas for operational improvements.
- Facilitated communication between management and staff to support team cohesion.
- Identified opportunities for process improvements within the region's operations and led implementation efforts accordingly.
- Analyzed team performance on weekly basis through review of in-depth reports.
- Led regular training sessions on new products and services for regional staff members.
- Resolved escalated customer complaints in a timely manner while maintaining high satisfaction ratings across all stores.
- Revitalized business plans and realigned company objectives, driving profit growth.
- Monitored financial performance of individual stores, identifying risks and improvement opportunities.
- Collaborated with team members and leaders in developing best practices to support company objectives.
Center Manager
European Wax Center
Carlsbad, California
03.2019 - 03.2020
- Managed daily operations and staff scheduling for effective service delivery.
- Ensured compliance with health and safety regulations in the center.
- Oversaw inventory management, including ordering supplies and equipment.
- Developed training materials to enhance team performance and service quality.
- Implemented promotional campaigns to attract new customers and retain existing ones.
Office Manager
Angel Alliance Caregivers
Galloway, New Jersey
02.2014 - 02.2019
- Oversaw daily office operations for leading caregiving organization, ensuring smooth functionality.
- Developed and implemented office procedures that improved workflow and communication across teams.
- Maintained accurate records of client information and caregiver assignments to support service delivery.
- Trained new employees on company policies and software systems.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
Skills
- Customer relationship management
- Talent acquisition and Employee training
- Compliance management
- Operational oversight
- Strategic planning
- LTCI, Carescout, and Guide Preauthorization
- Problem solving
- Innovation and creativity
- Performance evaluation
- Idea development
Timeline
Account Executive
Mederi Caretenders- LHC Group
03.2026 - Current
Regional Director
Griswold Care Pairing
11.2021 - 03.2026
Center Manager
European Wax Center
03.2019 - 03.2020
Office Manager
Angel Alliance Caregivers
02.2014 - 02.2019