Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
References
Timeline
Generic

Jennifer Baran

Palos Hills,IL

Summary

Highly motivated industry professional with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

22
22
years of professional experience

Work History

Senior Manager Event Programming

United Center
Chicago, IL
09.2008 - 03.2025
  • Manage a department of five, including ongoing training.
  • Assign event creation builds to Event Programmers based on individual talents and schedules.
  • Year-end performance reviews for each Event Programmer.
  • Review and approve staff payroll and time-off requests.
  • Audit all aspects of an event build for accuracy.
  • Liaison between event promoters and box office management.
  • Audit the arena floor and sightlines on show day.
  • Have CADs created and reviewed for accuracy.
  • Work with event managers, tour representatives, and promoter representatives on show day to ensure all aspects of the event are considered and accurate.
  • Pull all artist, promoter, marketing, and management ticket requests.
  • Monitor inventory.
  • Work with Guest Services when there are any production changes that may result in customer seat relocations, or complaints.
  • Pull reports, and ensure their accuracy.
  • Monitor all event presales and onsales to ensure accuracy.
  • Answer any questions from venue staff regarding events.

Client Service Representative

Ticketmaster
Chicago, IL
08.2003 - 03.2008
  • Maintain excellent relationships with client venues.
  • Introduce and demonstrate new Ticketmaster programs and products.
  • Ensure the quality of event creation.
  • Ensure events are created within the requested timeline.
  • Introduce any client concerns to Ticketmaster management.
  • Ensure the client is being paid accurately.
  • Take any after-hour and on-call requests from clients as required.
  • Oversee and assist in the Season renewal process for Broadway/Series clients.
  • Audit event creation for accuracy.

Education

High School Diploma -

Queen Of Peace High School
Burbank, IL
05-1990

Film

Columbia College, Chicago
Chicago, IL

Skills

  • Ticketmaster and Archtics ticketing systems
  • Effective communication
  • Problem solving
  • Team leadership
  • Decision making
  • Talent development

Accomplishments

  • 2023 United Center VIP Award
  • First female Manager at United Center Box Office

Affiliations

  • Avid reader of all genres

References

References available upon request.

Timeline

Senior Manager Event Programming

United Center
09.2008 - 03.2025

Client Service Representative

Ticketmaster
08.2003 - 03.2008

High School Diploma -

Queen Of Peace High School

Film

Columbia College, Chicago

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Jennifer Baran