Jennifer B. Dowling
Blairsville,GA
Summary
High-reaching Inside Sales Representative experienced in collaborating with executives or sales throughout the lifecycle of projects, ensuring successful completion within the industrial, environmental, and engineering fields. Committed to excellence in client-customer service and overachieving in managing projects, I am seeking employment with an organization where I can bring my experience, analytic skills, and big-picture mentality to complete its client-focused projects and assignments to contracted specifications and exceeding expectations.
Overview
12
12
years of professional experience
Work History
Inside Sales Representative
United Rentals, Inc.
Atlanta, GA
02.2023 - 09.2025
- Process Rental quotations, reservations and contracts
- Schedule drivers and organize daily dispatch
- Support sales efforts of Outside Sales Associates and Key Account Managers
- Maintains customer contact throughout life of project
- Ensure compliance with standards and regulations utilizing internal office systems
- Manage end-to-end fuel billing
Project Coordinator
Reliable Restoration, LLC
Chamblee, GA
06.2022 - 01.2023
- Fields calls from customers and team members
- Assists in dispatching of first responders to emergencies
- Assigns Project Managers to Reconstruction Projects
- Maintains customer contact throughout life of project
- Submits all needed insurance paperwork and aids with filing, resolution of claims
Customer Service Representative
The Intersect Group
Chamblee, GA
01.2022 - 04.2022
- Customer Service Representative for busy flooring company
- Scheduled flooring installations and repairs
- Resolved customer issues via telephone and email
- Communicated with vendors and homeowners daily
- Entered and maintained data in to CRM
Operations Manager
Keep North Fulton Beautiful
Sandy Springs, GA
07.2018 - 01.2022
- Manage daily operations of a busy recycling center
- Coordinate and supervise court-ordered community service workers
- Oversee pick- ups by vendors and charities
- Work closely with customers and volunteers
- Assist with special events and projects
- Provide staff, service workers and volunteers with guidance in handling difficult or complex problems
- Assist with establishment of facility processes and procedures
Inside Sales Representative
Pridestaff
Norcross, GA
11.2021 - 12.2021
- Worked closely with project managers and sales staff
- Managed incoming customer requests and inquiries
- Maintained database of customer information
- Attended weekly meetings to monitor progress of ongoing projects
- Determined types or amounts of equipment, materials and personnel needed for scheduled work
- Assisted with marketing endeavors
Service Coordinator
Georgia Air Contractors, Inc
Stone Mountain, GA
05.2021 - 10.2021
- Answer phones and dispatch technicians to service calls.
- Manage customer requests using online software, email and phones
- Maintain database of customer information
- Schedule planned service work and retrofit installations
- Determine types or amounts of equipment, materials and personnel needed for scheduled work
- Coordinate purchasing manager for needed supplies
- Assist with marketing endeavors
- Facilitate vendor deliveries and pick ups
Office Manager
George Gary Mechanical Design, Inc
Atlanta, GA
10.2020 - 05.2021
- Responded to customer inquiries via phones and email
- Dispatched technicians to service calls
- Scheduled and coordinated installations
- Ordered needed permits, when applicable
- Assisted with payroll procedures
- Managed billings and collections
- Facilitated vendor deliveries and pick ups
- Scheduled and confirmed weekly Covid 19 testing for technicians
Customer Service
Empire Heating & Air Conditioning, Inc.
Decatur, GA
05.2019 - 06.2020
- Organized and prioritized incoming calls
- Scheduled available technicians
- Managed yearly maintenance agreements
- Educated/assisted customers in selection of products and services
- Generated daily reports
Project Manager
Mingledorff’s, Inc.
Norcross, GA
07.2017 - 01.2018
- Coordinated and supervised HVAC construction projects from inception to completion
- Interacted with mechanical and general contractors to develop strong business relationships
- Worked under the guidance, direction and discretion of the territory manager
- Scheduled and coordinated subcontractors and suppliers
- Delivered projects according to client need and budget
- Reported on variances and made adjustments as needed
- Managed project billing
- Released scheduled equipment deliveries
- Set project timelines and kept teams on task to complete milestones according to schedule
Contracting Project Administrator
Trane/Ingersoll Rand
Atlanta, GA
02.2014 - 05.2017
- Responsible for the set-up and monitoring of the progress of projects, as well as customer billing and collection
- Worked closely with project managers and customers to ensure the most profitable and timely completion of multiple jobs
- Assisted with duties such as job forecasting, purchase order and subcontract management, scheduling of meetings and training of other employees
- Responded to customer requests via telephone and email
Education
Katherine Gibbs School
Norwalk, CT01-1995
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Pace University
White Plains, NY05-1992
Skills
- Project Management and Development
- Dispatching
- Facilities Management
- Customer Service
- Billing
- Budgets
- Database Management
- Financial Forecasting
- Marketing
- Contract Review and Recommendations
- Point of Sale
- Microsoft Office
- Estimation
- Purchasing and Procurement
- Logistics
- Data Entry
- SAP and various CRM
Timeline
Inside Sales Representative
United Rentals, Inc.
02.2023 - 09.2025
Project Coordinator
Reliable Restoration, LLC
06.2022 - 01.2023
Customer Service Representative
The Intersect Group
01.2022 - 04.2022
Inside Sales Representative
Pridestaff
11.2021 - 12.2021
Service Coordinator
Georgia Air Contractors, Inc
05.2021 - 10.2021
Office Manager
George Gary Mechanical Design, Inc
10.2020 - 05.2021
Customer Service
Empire Heating & Air Conditioning, Inc.
05.2019 - 06.2020
Operations Manager
Keep North Fulton Beautiful
07.2018 - 01.2022
Project Manager
Mingledorff’s, Inc.
07.2017 - 01.2018
Contracting Project Administrator
Trane/Ingersoll Rand
02.2014 - 05.2017
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Pace University
Katherine Gibbs School