Jennifer Bean
Summary
Dynamic professional with a proven track record in customer service and office management at Lafayette Signs, Inc. Skilled in problem-solving and team collaboration, I excel at enhancing client satisfaction and streamlining operations. Recognized for building strong relationships, I am committed to delivering exceptional results.
Overview
28
28
years of professional experience
Work History
Sales Associate
Sew What!
Branch, LA
09.2023 - 02.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Long-Term Substitute Teacher, Special Education
Saint Landry Parish School Board
Cankton Elementary
08.2015 - 05.2019
- Served as a mentor for new teachers within the district, sharing best practices and offering guidance to enhance their instructional skills.
- Enriched the curriculum by organizing field trips and guest speaker visits, exposing students to real-world applications of course content.
- Continuously pursued professional development opportunities to stay current with educational trends and research, allowing for the implementation of innovative teaching methods that benefitted student outcomes.
- Built strong relationships with parents, fostering a collaborative environment for student success through regular communication and involvement opportunities.
- Collaborated with fellow teachers to develop interdisciplinary lessons, providing a more cohesive educational experience for students.
- Provided targeted support to struggling learners through one-on-one tutoring sessions, enabling them to achieve academic growth.
- Managed classroom behavior effectively by enforcing consistent discipline policies and utilizing positive reinforcement strategies, ensuring a safe and productive learning environment.
- Developed and implemented behavior management plans for students with challenging behavior.
Graphic Artist
3D International
Lafayette, LA
05.1997 - 03.1999
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Office Manager
Lafayette Signs, Inc.
Lafayette, LA
04.1999 - 05.2012
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Monitored front areas so that questions could be promptly addressed.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Interceded between employees during arguments and diffused tense situations.
Education
High School Diploma -
Carencro High School
Carencro, LA05.1997
High School Diploma - Graphic Arts / Commercial Arts
WD & Mary Baker Smith Career Center
Lafayette, LA05.1997
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Flexible schedule
- Customer needs assessment
Timeline
Sales Associate
Sew What!
09.2023 - 02.2025
Long-Term Substitute Teacher, Special Education
Saint Landry Parish School Board
08.2015 - 05.2019
Office Manager
Lafayette Signs, Inc.
04.1999 - 05.2012
Graphic Artist
3D International
05.1997 - 03.1999
High School Diploma -
Carencro High School
High School Diploma - Graphic Arts / Commercial Arts
WD & Mary Baker Smith Career Center