Jennifer Blume
Kyle,TX
Summary
Reliable and hardworking professional with nearly 20 years of experience in customer service and fast-paces environments. Skilled in multitasking, problem solving, and maintaining high standards of service. Strong team player with leadership experience and a commitment to efficiency and customer satisfaction.
Overview
13
13
years of professional experience
Work History
Shift Manager
McDonald's
West, TX
03.2019 - Current
- Managed team schedules, optimizing labor allocation for efficiency.
- Coordinated inventory management, ensuring adequate stock levels for operations.
- Resolved customer complaints promptly, maintaining high satisfaction levels during night shifts.
- Trained new employees on operational procedures and company policies effectively.
- Prepared materials for following shift.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Facilitated smooth shift transitions by effectively coordinating with day shift managers on crucial updates and handovers.
- Reviewed audits and reconciled nightly sales transactions by balancing cash registers and reporting discrepancies.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Walked around facility frequently to check activities.
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
Sandwich Artist
SUBWAY®Restaurants
Waco, TX
11.2016 - 01.2019
- Prepared sandwiches with attention to quality and presentation standards.
- Maintained cleanliness and organization of workstation following health regulations.
- Assisted customers in selecting menu options, providing outstanding service.
- Operated cash register, processed transactions accurately and efficiently.
- Trained new employees on sandwich preparation techniques and customer service protocols.
- Optimized inventory management by monitoring stock levels and minimizing waste.
- Greeted guests, promoted specials, and took orders.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
- Restocked and rotated stock in display case to mitigate stock loss.
Deli Clerk
Red Caboose Winery
Clifton, TX
06.2013 - 02.2014
- Prepared and assembled deli products to meet customer demand efficiently.
- Maintained cleanliness and organization of deli workspace to ensure compliance with health standards.
- Collaborated with management to optimize deli offerings based on seasonal trends and customer feedback.
- Greeted customers at counter to fulfill requests and answer questions.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
- Made food according to standard recipes with requested changes for customer satisfaction.
Education
High School Diploma -
Skills
- Customer Service
- Cash Handling
- Team Leadership
- Multitasking
- Time Management
- Communication
- Problem Solving
- Reliability & Work Ethic
- Conflict Resolution
- Adaptability
- Attention To Detail
- Inventory Management
Timeline
Shift Manager
McDonald's
03.2019 - Current
Sandwich Artist
SUBWAY®Restaurants
11.2016 - 01.2019
Deli Clerk
Red Caboose Winery
06.2013 - 02.2014