Jennifer Bochniak
Coopersburg,PA
Summary
Experienced Patient Service Representative specializing in enhancing patient care through effective coordination. Proven communication skills and adeptness in managing high-volume workflows in dynamic healthcare settings. Track record of improving patient satisfaction and boosting team efficiency while fostering strong relationships between patients and medical staff.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Lehigh Valley Hospital
Allentown, PA
10.2017 - Current
- Adhered to HIPAA regulations while managing confidential patient information.
- Processed referrals from primary care physicians to specialists for evaluation or treatment.
- Maintained accurate records of services provided during each patient visit.
- Scheduled appointments, verified insurance information, and collected payments efficiently.
- Greeted patients on arrival, directing them to appropriate areas within facility.
- Assisted in completion of medical forms and records for patient files.
- Answered incoming calls professionally, addressing patient inquiries and complaints.
- Scanned documents into electronic health record system as necessary.
Patient Care Technician
ATI Physical Therapy
Quakertown, PA
11.2015 - 10.2017
- Organized supplies to sustain adequate stock levels during shift.
- Immediately reported any changes in behavior or physical condition to nursing staff.
- Followed infection control policies to help create a safe environment.
- Answered call lights swiftly and responded appropriately to various requests.
- Ensured proper maintenance and sterilization of all medical equipment.
- Simultaneously managed multiple tasks with a strong focus on detail.
- Compiled appropriate paperwork and prepared patient charts for admission.
Education
Some College (No Degree) - Business Administration And Management
Lehigh Carbon Community College
Schnecksville, PAHigh School Diploma -
Quakertown High School
Quakertown, PASkills
- Service excellence
- Effective time management
- Healthcare expertise
- Empathetic communication
- Policy understanding
- Leadership skills
Accomplishments
- I have received awards in Customer Service Management from a previous employer where I managed a staff in a high volume call center.
Affiliations
- I enjoy outdoor activities that include, golf, hiking and softball.
Certification
- I took a online CPR class and currently have a updated status.
References
References available upon request.
Timeline
Patient Service Representative
Lehigh Valley Hospital
10.2017 - Current
Patient Care Technician
ATI Physical Therapy
11.2015 - 10.2017
Some College (No Degree) - Business Administration And Management
Lehigh Carbon Community College
High School Diploma -
Quakertown High School
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