JENNIFER BONTE FAGAN
Fort Lauderdale,FL
Summary
Higher Education Professional with 15+ years of experience in admissions, student support, and team leadership. Delivered impactful coaching and development to employees while fostering cross-department collaboration to enhance student experiences. Focused on implementing a student-centered leadership approach to drive student success and staff development.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Senior Admissions Representative
American InterContinental University (AIU)
01.2026 - Current
- Guided students through admissions and enrollment processes, clarifying requirements, next steps, and available resources for academic preparation.
- Build supportive relationships through consistent communication, encouragement, and timely follow-up to promote a positive first-session experience and student persistence.
- Addressed early challenges, including classroom access and outstanding requirements, to minimize barriers to academic participation.
- Cultivated supportive relationships through consistent communication and timely follow-up, enhancing first-session experience and fostering student persistence.
- Coordinate with Financial Aid, Records, and other university departments to help resolve issues that may affect students' ability to begin classes successfully and remain engaged.
Associate Director of Admissions
Everglades University
10.2024 - 09.2025
- Led daily admissions operations and supervised six direct reports within a broader team of 15, supporting performance, accountability, and employee development.
- Managed lead assignments and counselor workloads to improve responsiveness and maintain consistent follow-up with prospective students.
- Delivered individualized coaching, monthly performance reviews, role-play exercises, and corrective guidance to strengthen employee skills and improve results.
- Reviewed student application files for accuracy and compliance, ensuring timely processing and funding clearance.
- Partnered with the Registrar, Financial Aid, Academics, and Bursar to coordinate student readiness, resolve workflow challenges, and support timely enrollment.
- Tracked admissions activity, student progress, and next steps through daily reports and a shared Excel tracker, enhancing workflow visibility.
- Contributed to a 15% increase in enrollment start rates compared with the previous year by aligning team performance with enrollment goals.
- Coordinated with admissions and academic teams to improve communication regarding orientation and system access prior to classes.
Admissions Representative
Jersey College – School of Nursing
04.2023 - 05.2024
- Guided prospective nursing students through program options, admission requirements, application procedures, and enrollment steps while managing more than 75 daily interactions.
- Managed quarterly enrollment processes for approximately 75 students, using structured follow-up and individualized communication to support enrollment goals.
- Mentored students by providing individualized guidance, encouragement, and support.
- Facilitated virtual admissions training for representatives across multiple campuses, ensuring consistent procedures and enhancing employee knowledge.
- Helped improve the orientation experience by ensuring files were reviewed for accuracy, compliance, and readiness.
- Utilized personalized follow-up and responsive communication to address questions, resolve concerns, and sustain engagement throughout admissions process.
- Delivered campus tours and presentations to explain nursing programs and help prospective students make informed educational decisions.
- Served as an Icare Mentor, providing individualized guidance, encouragement, and support to students.
- Enhanced student satisfaction through responsive service, effective problem-solving, and tailored guidance.
Admissions Advisor (Team Lead)
Entity Academy
11.2021 - 12.2022
- Led training and onboarding for new admissions hires through call reviews, individual feedback, and practical coaching to enhance team effectiveness.
- Supported recruitment and enrollment for technical programs, including Data Science and Cybersecurity, ensuring alignment with institutional goals.
- Improved new-hire readiness through structured remote training, call reviews, and ongoing guidance.
- Maintained student records and tracked enrollment progress to support timely communication and accurate follow-up.
- Developed employee confidence and skills for managing admissions processes in a remote environment, fostering a supportive team culture.
- Helped employees build confidence and develop the skills needed to manage admissions processes in a remote environment.
- Selected Accomplishments
- Supported the launch of accredited academic programs by helping maintain admissions processes aligned with institutional requirements.
Education
MBA - Human Resources Concentration
Colorado Technical University
Colorado Springs, CO12-2027
Bachelor’s Degree - Management Studies
Boston University
Boston, MA01-2011
Associate’s Degree - Business Management
Bunker Hill Community College
Charlestown, MA01-2009
Skills
- Student support
- Student orientation meetings
- Developing retention strategies
- Student Orientation
- Employee Coaching
- Coaching and mentoring
- Team Leadership & Employee Development
- Enrollment Analytics
- Enrollment Compliance
- Workflow Optimization
- Student Engagement
- Conflict Resolution
- Microsoft Office (Word, Excel, PowerPoint, Teams, Outlook)
- Information systems management
- Student Prep Manager
- Resources for enhancing student participation
- Efficient appointment scheduling
Certification
Florida Health Insurance Agent License – 2-40 | December 2025, CM201 – Admissions Compliance for Postsecondary Schools in Florida | January 2024, Suicide Awareness & Prevention | 2021, Guardian ad Litem (GAL) Certification, State of Florida | 2018
Timeline
Senior Admissions Representative
American InterContinental University (AIU)
01.2026 - Current
Associate Director of Admissions
Everglades University
10.2024 - 09.2025
Admissions Representative
Jersey College – School of Nursing
04.2023 - 05.2024
Admissions Advisor (Team Lead)
Entity Academy
11.2021 - 12.2022
MBA - Human Resources Concentration
Colorado Technical University
Bachelor’s Degree - Management Studies
Boston University
Associate’s Degree - Business Management
Bunker Hill Community College