Jennifer Borsini
Director Of Operations
Raymond,NH
Summary
Hardworking and proactive leader with demonstrated history of success in appealing to NH gaming clients with innovative marketing strategies. Create materials, develop plans, and update strategies with successful results. Well-coordinated and conscientious about following through with all objectives and achieving goals. Strong knowledge of and relationship with NH Lottery and gaming industry with many existing contacts with potential customers.
Overview
4
4
years of post-secondary education
7
7
years of professional experience
Work History
Director of Poker Operations
Filotimo Casino & Sportsbook
Manchester, NH
10.2018 - 06.2021
- Lead management team to develop and market promotional events and tournaments within monthly budget allowances, and to analyze changing customer interest trends to constantly increase revenues.
- Created various gaming strategies to grow customer traffic and company revenue, and increased customer flow by over 150% within one year of taking over social media and physical marketing.
- Responsible for maintaining communication between all 50+ employees, including creating and implementing all training and continued development materials for entire company.
- Performed duties in accordance with all NH Lottery standards, policies and regulatory guidelines, including being perpetually licensed with NH Lottery Commission.
- Maintained energy and enthusiasm in high volume, fast-paced environment while providing superior customer service. Responsible for overseeing day to day operations on an ongoing basis.
Floor Manager
Boston Billiard Club And Casino
Nashua, NH
10.2016 - 10.2018
- Managed staff of over 80 employees, lead meetings and focus groups to gather ideas to better promote or develop proprietary gaming strategies to best appeal to customer base.
- Monitored gaming operations to enforce house rules as well as NH Lottery, state, and federal regulations.
- Developed and lead formal training class for prospective employees, as well as created and provided ongoing training for staff for continued education and for new games or procedures.
- Met coverage needs by moving dealers around and reorganizing daily game offerings based on customer demand.
- Worked closely with professional marketing team to produce marketing material and promotional ideas to appeal to customer interests.
IT Technician
PC Connection
Merrimack, NH
12.2014 - 10.2016
- Responded to support from over 2,600 end users and patiently walked individuals through basic troubleshooting tasks when possible, executed advanced technical support when needed.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
Education
Bachelor of Science - Computer Science
Southern NH University
Manchester, NH 02.2012 - 08.2014
Associate of Science - Business Administration And Management
New Hampshire Technical Institute
Concord, NH 09.2007 - 06.2009
Skills
Customer Service
Quote
Your most unhappy customers are your greatest source of learning.
Bill Gates
Additional Experience
Spent over 12 years in the NH bingo industry, helping establish and maintain customers and providing customer service.
Assisted new casino from startup to opening, including training all employees, providing marketing strategies and business modeling.
Created many promotions and marketing material that are still used by many NH casinos.
Timeline
Director of Poker Operations
Filotimo Casino & Sportsbook
10.2018 - 06.2021
Floor Manager
Boston Billiard Club And Casino
10.2016 - 10.2018
IT Technician
PC Connection
12.2014 - 10.2016
Bachelor of Science - Computer Science
Southern NH University
02.2012 - 08.2014
Associate of Science - Business Administration And Management
New Hampshire Technical Institute
09.2007 - 06.2009
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