Jennifer Braughton
Billings,MT
Summary
Detail-oriented and responsible administrative professional with extensive experience in customer service, tax preparation, and healthcare administration. Adept at multitasking, managing office operations, and delivering excellent client service. Strong organizational and computer skills, with the ability to work effectively in team environments.
Overview
21
21
years of professional experience
Work History
Tax Preparer
Colleen Black and Company
01.2018 - Current
- Provided exceptional customer service to clients during the tax preparation process
- Prepared accurate individual tax returns in compliance with regulations
- Conducted detailed data entry for tax documentation
- Processed and filed tax returns promptly
- Created and maintained company documents and spreadsheets using Google Drive
Clinic Assistant I
Planned Parenthood
11.2011 - 01.2018
- Delivered outstanding customer service to patients and visitors
- Managed phone calls, scheduled and canceled appointments, and addressed patient inquiries
- Provided support to clinical staff by placing supply orders and maintaining inventory
- Processed patient payments and managed account transactions
- Scanned and filed patient paperwork into charts and electronic health records
Administrative Assistant
Riverstone Health Clinic
05.2004 - 05.2011
- Scheduled and managed patient appointments efficiently
- Provided friendly and professional service to patients and visitors
- Directed incoming phone calls to appropriate departments
- Collected and processed payments on patient accounts
- Maintained accurate filing systems for patient charts and documentation
Education
Bachelor of Applied Science - Healthcare Administration
Montana State University Billings
05.2022
Associate of Applied Science - Medical Administrative Assistance
Montana State University Billings
05.2004
Skills
- Excellent customer service and communication skills
- Strong organizational and multitasking abilities
- Proficient in Google Drive and Microsoft Office Suite
- Data entry and record management
- Financial transaction management
- Typing speed: 48 WPM
Personal Information
Title: Administrative Assistant / Tax Preparer
Timeline
Tax Preparer
Colleen Black and Company
01.2018 - Current
Clinic Assistant I
Planned Parenthood
11.2011 - 01.2018
Administrative Assistant
Riverstone Health Clinic
05.2004 - 05.2011
Associate of Applied Science - Medical Administrative Assistance
Montana State University Billings
Bachelor of Applied Science - Healthcare Administration
Montana State University Billings
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