Jennifer Briske
Crystal Lake,IL
Summary
Dependable and personable worker with 6+ years of customer service experience, eager to learn how to perform all sorts of different jobs. Is able to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of retail and is motivated to learn, grow and excel in any given industry.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
2
2
Certifications
Work History
Host
Cooper's Hawk Winery And Restaurant
11.2023 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Assisted managers with quickly resolving service- and food-related issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Trained new hosts on customer service best practices and restaurant policies to maintain high standards of service.
Wine Tasting Attendant & Bartender
Whiskey And Wine
07.2023 - 10.2023
- Responded to customer requests efficiently and with knowledgeable assistance.
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, and preparing cash drawers
- Served high customer volumes during special events, nights, and weekends.
Produce Clerk
Fresh Thyme
07.2022 - 06.2023
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Maintained safe, neat and clean working environment and closely monitored for wet floors or other hazards.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
- Checked for outdated and overripe grocery items and removed from inventory.
- Supported promotional plans by updating signage with price changes.
- Designed and constructed advertising signs to attract customers and promote sales.
- Sampled product such as handmade juices and food
Retail Associate
World Market Cost Plus
06.2021 - 03.2022
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Maintained clean sales floor and straightened and faced merchandise.
- Provided friendly service and assistance to promote customer loyalty, satisfaction and sales.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Handled Curbside Pick Up orders.
- Fulfilled heavy lifting duties with handling various furniture items and large pieces of decor.
Crew Member
Trader Joe's
07.2021 - 01.2022
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Maintained energy and enthusiasm in fast-paced environment.
- Carried out day-to-day duties accurately and efficiently.
Cashier
Mariano's
06.2018 - 04.2020
- Helped customers find specific products, answered questions and offered product advice
- Operated cash register, collected payments and provided accurate change
- Assisted with purchases, locating items and signing up for rewards programs
- Wrapped items and bagged purchases properly to prevent merchandise breakage
- Worked closely with front-end staff to assist customers
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Education
Associate of Arts - Fine Arts & General Education
McHenry County College
Crystal Lake, IL 08.2019 - 05.2023
High School Diploma -
Prairie Ridge High School
Crystal Lake, IL 08.2015 - 05.2019
Skills
Positive and engaging demeanor
Cash register operation
Teamwork and Collaboration
Merchandising
Stocking and replenishing
Bartending
Hospitality
Reservation coordination
Impression management
High-volume dining
Front-of-house display creation
Certification
BASSET
Timeline
Host
Cooper's Hawk Winery And Restaurant
11.2023 - Current
Wine Tasting Attendant & Bartender
Whiskey And Wine
07.2023 - 10.2023
Food Handler's
03-2023
Produce Clerk
Fresh Thyme
07.2022 - 06.2023
BASSET
11-2021
Crew Member
Trader Joe's
07.2021 - 01.2022
Retail Associate
World Market Cost Plus
06.2021 - 03.2022
Associate of Arts - Fine Arts & General Education
McHenry County College
08.2019 - 05.2023
Cashier
Mariano's
06.2018 - 04.2020
High School Diploma -
Prairie Ridge High School
08.2015 - 05.2019