JENNIFER BROOKS

• Process billing on a weekly, monthly, and quarterly basis for up to 400 unique customers
• Assess contracts and perform maintenance on a weekly basis
• Perform various A/R functions such as processing customer payments, applying customer payments, and researching customer payments
• Upload invoices to various customer sites
• Create new customer accounts and update existing customer information
• Calculate discounts, percentage allocations and credits
• Investigate and resolve issues to maintain billing accuracy
• Research and process customer requests to include but not limited to invoice updates and revisions
• Process credit/debit memos and void/reissues
• Receive and respond to customer emails in a timely manner

Complete special projects as needed

• Reduce amount of returned mail
• Perform skip trace on the customer to identify the correct address of the customer using WGL tool (No knowledge of tool required, will train)
• Perform investigation of email/telephone number to contact and obtain or verify current demographic information using SAP account system
• If address found, create mailing address label and place on envelope for re-mailing.
• If no address found, scan invoices to be submitted to Collection vendor
• Document findings in Return Mail Tracker
• Collect payments and provide to Cash Receipts team for processing
• Promoted within 5 months to Payment Specialist in the Cash Receipts department

· Manages bill payment systems, weekly review and mailing of all checks to vendors; processes invoices on bill.com, follows up on billing issues

· Manage L’Arche receivable and payable finance paperwork and filing, including organizing files for new fiscal year, audit preparation and annual archiving

· Collaborates with Business Manager to complete personal finances for our core people, including monthly

· QuickBooks entry of checking, cash transactions and bank reconciliation

· Oversees use of resources and recordkeeping to assure compliance with L’Arche and government regulations

· Prepares for audits by government agencies and coordinating bill payment and reimbursement between the core people and L’Arche coordinate communication

· Works closely with accounting firm, Han Group LLC