Jennifer Butcher
North Richland Hills,TX
Summary
Dedicated professional with a proven track record in efficiently resolving concerns and delivering exceptional service. Recognized for strong communication skills and adaptability in fast-paced environments. Committed to continuous learning and professional development.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Connexus
Dallas, TX
03.2026 - Current
- Addressed customer complaints efficiently and professionally, contributing to overall customer satisfaction.
- Delivered exceptional support to customers through phone and email, ensuring timely issue resolution.
- Maintained composure in stressful situations to effectively diffuse tension and restore customer confidence.
Lead Toddler Teacher
Big Blue Marble Academy
Murphy , TX
07.2023 - 04.2025
- Facilitated interactive activities that enhanced toddlers' social and emotional skills.
- Supervised daily classroom activities to maintain a safe and nurturing learning environment.
- Attended trainings related to child development.
Warehouse Packer
Amazon
Dallas, TX
07.2021 - 03.2022
- Accurately packed customer orders to facilitate efficient shipping and delivery.
- Collaborated with team members to consistently meet daily packing goals.
- Maintained clean, organized workstations to support safety and streamline operations.
Lead Infant Teacher
Bright Horizons Family Solutions
Dallas, TX
10.2020 - 03.2021
- Facilitated language development through storytelling, singing, and interactive games to encourage early communication skills.
- Designed and implemented lesson plans that enhanced infant developmental milestones.
- Established open communication with parents to inform them of children's progress and activities.
Lead Gymnastics Coach
Asi Gymnastics
Rockwall, Texas
05.2016 - 05.2018
- Fostered supportive atmosphere, promoting athletes' physical, mental, and emotional health.
- Assessed athlete progress and skill development to tailor training programs.
- Communicated regularly with parents and guardians to keep them informed on athlete progress.
Education
High School Diploma -
Rockwall High School
Rockwall, TX05-2018
Skills
- Customer support
- Order processing
- Payment processing
- Inbound and outbound calling
- CRM software
- Phone etiquette
- Effective communication
- Problem solving
- Typing speed 40 wpm
- Empathy and patience
Certification
- CPR
- First Aid
Timeline
Customer Service Representative
Connexus
03.2026 - Current
Lead Toddler Teacher
Big Blue Marble Academy
07.2023 - 04.2025
Warehouse Packer
Amazon
07.2021 - 03.2022
Lead Infant Teacher
Bright Horizons Family Solutions
10.2020 - 03.2021
Lead Gymnastics Coach
Asi Gymnastics
05.2016 - 05.2018
High School Diploma -
Rockwall High School