Jennifer Cabasquini
Evergreen Park,IL
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
7
7
years of professional experience
Work History
Office Manager
Sutton Transport
12.2022 - Current
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
OS&D Clerk
Sutton Transport
09.2021 - 12.2022
- Improved shipment accuracy by closely tracking and resolving OS&D issues in a timely manner.
- Optimized warehouse operations by identifying trends in OS&D occurrences and suggesting corrective actions.
- Facilitated smooth shipping processes by preparing accurate documentation for all shipments involving OS&D items.
- Maintained an organized record-keeping system for all OS&D transactions, ensuring easy access to crucial information when needed.
- Assisted in the development of new policies and procedures to address ongoing OS&D challenges within the organization.
Customer Service Representative
Home Depot
08.2020 - 08.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Terminal Clerk II
Estes Express
08.2019 - 05.2020
- Ensured smooth operations by maintaining organized files for easy retrieval of information.
- Collaborated with terminal staff to optimize workflow and increase overall productivity.
- Showcased multitasking abilities while juggling multiple responsibilities simultaneously without compromising quality or timeliness.
OS&D Clerk
Road Runner Transportation
03.2020 - 04.2020
- Improved shipment accuracy by closely tracking and resolving OS&D issues in a timely manner.
- Boosted customer satisfaction by addressing and resolving OS&D inquiries professionally and promptly.
- Maintained an organized record-keeping system for all OS&D transactions, ensuring easy access to crucial information when needed.
Terminal Clerk
LME
11.2016 - 07.2019
- Improved terminal efficiency by streamlining administrative tasks and documentation processes.
- Ensured smooth operations by maintaining organized files for easy retrieval of information.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Showcased multitasking abilities while juggling multiple responsibilities simultaneously without compromising quality or timeliness.
Education
High School Diploma -
Reavis High School
Burbank, IL05.2012
Skills
- Employee Supervision
- Customer Service
- Data Entry
- Excellent Multi-Tasking Ability
Timeline
Office Manager
Sutton Transport
12.2022 - Current
OS&D Clerk
Sutton Transport
09.2021 - 12.2022
Customer Service Representative
Home Depot
08.2020 - 08.2021
OS&D Clerk
Road Runner Transportation
03.2020 - 04.2020
Terminal Clerk II
Estes Express
08.2019 - 05.2020
Terminal Clerk
LME
11.2016 - 07.2019
High School Diploma -
Reavis High School
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