Jennifer Cabrera

• Identified areas where operational efficiencies can be improved upon.
• Provided guidance to drivers regarding routes, traffic conditions, and other related issues.
• Coordinated with other departments to ensure smooth flow of operations.
• Developed strategies for improving operational efficiency and effectiveness.
• Coordinated with other departments when necessary to ensure successful completion of projects.
• Monitored operations during maintenance periods to evaluate system performance levels.
• Evaluated individual and team business performance and identified opportunities for improvement.
• Led a team of 10 employees, ensuring high productivity and excellent customer service.
• Monitored staff performance and addressed issues.

• Assessed, monitored and reported on work progression.
• Collaborated with internal teams to develop project solutions resulting in on-time execution.
• Liaised between departments, vendors and clients to monitor project expenses.
• Coordinated with department leads to identify and outline solutions to client-specified challenges.
• Served as point-of-contact to support order management, testing and reporting.
• Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
• Utilized various software systems to facilitate movement, planning and scheduling.

UniTekt project schedules and plans.

• Produced status reports for customers and senior management.
• Managed work streams for both routine and
• special projects simultaneously.
• Documented labor hours for billing purposes
• Kept up with daily consumption
• Took lead over Google project dispatching
• Assisted technicians in trouble shooting outages
• Prepared documents including redlines, splicing documents. Mapping tools including FMS and MyMaps creating visual for techs heading to outages
• Introduced change improvement plans to achieve goals, methodologies and initiatives.
• Allocated resources and materials to respective departments to accommodate needs.
• Served as point-of-contact to support order management, testing and reporting.

• Determined appropriate schedules and made proactive adjustments to meet coverage and service objectives.
• Handled all schedule-related requests, including PTO, shift swaps and overtime.
• Collaborated with senior and department leaders to develop and implement workforce plans to meet business demands.
• Created workforce planning and development models for quarterly scheduling and processes.
• Delivered consistent and quality mentoring, training and onboarding for teams of contractors and staff members.
• Oversaw Business Class and Enterprise (Fiber) projects, including requirements analysis, and worked hand in hand with project management teams.
• Morning duties include routing out all work to contracting firms and in-house technicians,setting up the day for our dispatch team.
• Reviewed routes, daily traffic and weather conditions to adjust technicians routes throughout the day to make sure every customer is seen in the timeframe promised.

• Set up and activated customer accounts.
• Reviewed account and service histories to identify trends and issues.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Managed customer expectations by clarifying needs, identifying options and recommending products and services.
• Asked probing questions to determine service needs and accurately input information into electronic systems.