
Dynamic Dispatch Manager with proven expertise at OnTime Service, enhancing workflow and optimizing route planning. Skilled in staff training and effective communication, I successfully improved service reliability and streamlined operations, resulting in significant efficiency gains. Adept at multitasking and problem-solving, I foster a collaborative environment that drives team success.
Run register, fulfill orders, and help train new teammates.
Workflow planning
Route planning
Phone dispatch
Schedule coordination
Staff training and development
Customer communication
Multiple project coordination
Employee performance reviews
Employee time records
Daily reports
Service level agreements
Maintenance recordkeeping
Strong leadership
Order data entry
Decision-making
Customer service
Effective communications
Prioritizing calls
Schedule management
Route planning and adjustment
Data entry
Mentoring and coaching
Personnel monitoring
Updating logs
Microsoft office
Delegating work
Dispatching field personnel
Call center software
Closing tickets
Team work scheduling
Calendar and scheduling software
Quick thinking
Problem-solving
Time management
Attention to detail
Multitasking
Reliability
Excellent communication
Clear communication