Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sarah Roberts

Riverside,AL

Summary

Dynamic Dispatch Manager with proven expertise at OnTime Service, enhancing workflow and optimizing route planning. Skilled in staff training and effective communication, I successfully improved service reliability and streamlined operations, resulting in significant efficiency gains. Adept at multitasking and problem-solving, I foster a collaborative environment that drives team success.

Overview

22
22
years of professional experience

Work History

Dispatch Manager

OnTime Service
Birmingham, AL
01.2018 - Current
  • Oversaw daily dispatch operations to guarantee timely and efficient service delivery.
  • Facilitated effective communication between drivers and customers to ensure service reliability.
  • Executed process enhancements to streamline route planning and minimize delays.
  • Facilitated training sessions for new dispatch staff on operational procedures and system utilization.

Material Handler

Vulcan Information Packaging
Vincent, AL
06.2005 - 2007
  • Operated forklifts and pallet jacks to transport materials efficiently within warehouse.
  • Conducted inventory checks to ensure accuracy and availability of packaging supplies.
  • Collaborated with team members to streamline material handling processes for improved workflow.
  • Implemented safety protocols during material handling to minimize workplace accidents.
  • Monitored stock levels and reported discrepancies to maintain inventory integrity.
  • Transported inventory items to appropriate locations.
  • Packed items into appropriate containers for shipment.
  • Kept storage areas organized, clean, and secure to fully protect company assets.
  • Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
  • Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
  • Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
  • Facilitated smooth operations, coordinating with various departments to fulfill material requests promptly.
  • Maintained clean, orderly work environment free of hazards.
  • Drove forklifts, pallet jacks and other equipment to move materials.

Shift Leader

KFC
Sylacauga, AL
06.2004 - 03.2005

Run register, fulfill orders, and help train new teammates.

Education

High School Diploma -

Childersburg High School
Childersburg, AL
05-2025

Skills

Workflow planning

Route planning

Phone dispatch

Schedule coordination

Staff training and development

Customer communication

Multiple project coordination

Employee performance reviews

Employee time records

Daily reports

Service level agreements

Maintenance recordkeeping

Strong leadership

Order data entry

Decision-making

Customer service

Effective communications

Prioritizing calls

Schedule management

Route planning and adjustment

Data entry

Mentoring and coaching

Personnel monitoring

Updating logs

Microsoft office

Delegating work

Dispatching field personnel

Call center software

Closing tickets

Team work scheduling

Calendar and scheduling software

Quick thinking

Problem-solving

Time management

Attention to detail

Multitasking

Reliability

Excellent communication

Clear communication

Timeline

Dispatch Manager

OnTime Service
01.2018 - Current

Material Handler

Vulcan Information Packaging
06.2005 - 2007

Shift Leader

KFC
06.2004 - 03.2005

High School Diploma -

Childersburg High School
Sarah Roberts