Jennifer Callaway
La Feria,TX
Summary
Hardworking restaurant manager with several years overseeing high-traffic establishments. Talented at managing large, diverse teams of culinary and service personnel. Comfortable taking responsibility for everything from back-office operations to dining room performance.
Overview
31
31
years of professional experience
Work History
Restaurant Manager
Wendy's RKR Restaurants LLC
Harlingen, Texas
12.2008 - Current
- Oversee daily restaurant operations and ensured compliance with health and safety standards.
- Train and develop staff to enhance customer service and operational efficiency.
- Manage inventory levels and order supplies to maintain optimal stock availability.
Floor Manager
Mervyn's Department store
Harlingen
10.2007 - 12.2008
- Supervised daily store operations and ensured compliance with company policies.
- Trained and mentored staff on customer service and sales techniques.
- Coordinated merchandise displays to enhance visual appeal and customer engagement.
Operations Manager
Sears
McAllen, Texas
07.1995 - 10.2007
- Oversaw inventory management, including stock levels and merchandise organization.
- Coordinated training programs for staff to enhance service quality and teamwork.
- Supervised daily operations to ensure efficient workflow and customer satisfaction.
- Managed inventory control to maintain optimal stock levels and reduce shortages.
- Coordinated staff schedules to enhance productivity and meet operational needs.
Education
La Feria High School
La Feria, TXSkills
- Restaurant operations management
- Food safety compliance
- Inventory management
- Cost control
- Purchasing and cost control
- Menu strategy
- Staff training
- Performance reviews
- Staff scheduling
- Schedule management
- Operational leadership
- Customer service excellence
- Customer loyalty
- Service best practices
- Team management
- Team collaboration
- Shift management
- Pre-shift walk-through
- POS operation
- Effective communication
- Problem solving
- Time management
- Adaptability to change
- Proactive decision making
- Promotion management
- Recruitment
- Employee retention
- Organization and prioritization
- Supervisory skills
- Passion for customer satisfaction
- Proven sales record
Timeline
Restaurant Manager
Wendy's RKR Restaurants LLC
12.2008 - Current
Floor Manager
Mervyn's Department store
10.2007 - 12.2008
Operations Manager
Sears
07.1995 - 10.2007
La Feria High School