Jennifer Cantrell
Rocky Point,NY
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
13
13
years of professional experience
Work History
Sales Associate
LaVida Massage
Smithtown, New York
09.2024 - Current
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Handled customer complaints in a professional manner.
- Maintained cleanliness of store environment including floors, windows, displays.
- Maintain busy schedule overseeing 20+ therapists daily.
Administrative Assistant
True Quality Home Improvement
Saint James, NY
03.2020 - 09.2024
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information or taking messages.
- Answered questions from customers regarding products and services offered by the company.
- Responded effectively to sensitive inquiries or complaints.
Administrative Sales Assistant
Top Doctors
East Islip, New York
08.2019 - 02.2020
- Provided administrative support to the Sales Manager, including scheduling call back times, preparing sale, and handling correspondence.
- Keep organized customer contact information updated in both physical files and on computer spreadsheet.
- Coordinated sales activities by scheduling meetings with clients and potential customers.
- Managed incoming calls from potential customers or existing clients inquiring about products or services offered by the company.
- Responded to inbound inquiries from customers, vendors and partners with courteous attitude.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Created and maintained a filing system for all customer records and documents.
- Provided administrative support to the Sales Manager, including scheduling appointments, preparing reports, and handling correspondence.
- Responded to customer complaints regarding billing issues or service quality in a timely manner.
- Generated weekly sales activity reports for review by senior management.
- Researched competitive pricing information in order to set prices that are both profitable and competitive.
- Conducted follow-up calls with customers after completion of sale transactions.
Salon Assistant
Cactus Salon
Smithtown , New York
09.2017 - 06.2018
- Greeted customers and provided exceptional customer service.
- Assisted in scheduling appointments, answered phones, and managed bookkeeping duties.
- Maintained cleanliness of salon by sweeping floors, wiping down surfaces, and organizing supplies.
- Provided shampooing services to clients including scalp treatments and conditioning treatments.
- Performed administrative tasks such as filing client records and ordering supplies.
- Assisted stylists in performing color services such as highlighting, coloring, toning, bleaching.
- Educated clients about products used during their appointment and recommended appropriate products for home care.
Sales Associate
Massage Envy Spa
Commack, New York
01.2013 - 01.2014
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Built relationships with customers to encourage repeat business.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Upsold additional items based on customer interests and needs.
- Attended weekly team meetings to review performance goals and objectives.
- Scheduled shifts for fellow associates during peak traffic times.
- Maintained cleanliness of store environment including floors, windows, displays.
- Answered incoming telephone calls to provide store, products and services information.
Education
Some College (No Degree) - Sales And Marketing Education
Suffolk County Community College
Selden, NYHigh School Diploma -
Smithtown High School
Smithtown, NY06-2007
Cosmetology License - Cosmetology
Western Suffolk BOCES
Northport, NY06-2007
Skills
- Appointment Scheduling
- Social media knowledge
- Payment Processing
- Exceptional customer service and professional communication skills
- Outgoing, positive and professional personality
- Sales proficiency
- Administrative support
Timeline
Sales Associate
LaVida Massage
09.2024 - Current
Administrative Assistant
True Quality Home Improvement
03.2020 - 09.2024
Administrative Sales Assistant
Top Doctors
08.2019 - 02.2020
Salon Assistant
Cactus Salon
09.2017 - 06.2018
Sales Associate
Massage Envy Spa
01.2013 - 01.2014
High School Diploma -
Smithtown High School
Cosmetology License - Cosmetology
Western Suffolk BOCES
Some College (No Degree) - Sales And Marketing Education
Suffolk County Community College