Jennifer Cantrell
Rocky Point
Summary
Highly organized and attentive spa associate with many years experience managing high-volume front desk operations in fast-paced wellness environments. Expert in appointment scheduling, client relationship management, and resolving scheduling conflicts with composure and professionalism.
Overview
11
11
years of professional experience
Work History
Sales Associate
LaVida Massage and Skincare Smithtown
Smithtown
09.2024 - Current
- Promote retail sales by engaging customers and providing product information.
- Manage client records and documentation to ensure accurate service delivery.
- Maintaining client relationships through client outreach and communication.
- Process client transactions efficiently.
- Proficient in MindBody software.
- Expert in appointment setting resolving scheduling conflicts with composure and professionalism.
- Assisted clients in selecting appropriate massage and skincare services.
- Educated customers on products and treatments to enhance their experience.
- Handled customer inquiries and resolved issues efficiently and professionally.
Receptionist
True Quality Home Improvements
Bohemia
03.2020 - 07.2023
- Greeted clients and visitors, fostering a positive first impression.
- Managed multi-line phone system, efficiently directing calls to enhance communication.
- Scheduled appointments and coordinated calendars for contractors and clients, ensuring timely meetings.
- Scheduled appointments and coordinated calendars for contractors and clients, ensuring timely meetings.
- Assisted with filing and organizing documents in the office database.
Hair Salon Assistant
Cactus Salon
Nesconset
05.2015 - 07.2018
- Collaborated with stylists during hair services to maintain workflow and enhance client experience.
- Welcomed clients, scheduled appointments, and handled phone inquiries professionally.
- Restocked salon supplies and communicated inventory levels to management to prevent shortages.
- Maintained cleanliness and organization of salon workstations and equipment.
- Restocked salon supplies and communicated inventory levels to management to prevent shortages.
- Assisted in maintaining accurate client formulas and records.
Education
Smithtown Highschool West
Smithtown , NySkills
- Appointment scheduling
- Client record management
- Transaction processing
- MindBody software
- Problem solving
- Attention to detail
- Conflict resolution
- Exceptional customer service
- Relationship building
Timeline
Sales Associate
LaVida Massage and Skincare Smithtown
09.2024 - Current
Receptionist
True Quality Home Improvements
03.2020 - 07.2023
Hair Salon Assistant
Cactus Salon
05.2015 - 07.2018
Smithtown Highschool West