Jennifer Carbajal
Naples,FL
Summary
Dynamic server trainer with a proven track record at Carrabbas Italian Grill, excelling in effective time management and exceptional communication. Successfully mentored new hires, enhancing team productivity and guest satisfaction. Recognized for resolving customer concerns swiftly, fostering loyalty, and maintaining high cleanliness standards, contributing to a positive dining experience.
Positive and upbeat with excellent communication and teaching abilities. Understands restaurant operations and customer service standards, proficient in training techniques and managing instructional programs. Focused on enhancing team performance and achieving superior guest satisfaction.
Overview
2
2
years of professional experience
Work History
Server Trainer
Carrabbas Italian Grill
02.2024 - Current
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
Server
Olive Garden Restaurant
03.2023 - 02.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Political Science
Florida SouthWestern State College
Fort Myers, FL05-2026
High School Diploma -
Naples Highschool
Naples, FL05-2023
Skills
- Effective time management
- Exceptional communication
- Critical thinking
- Early childhood education
Languages
English
Native or Bilingual
Interests
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- I have experience teaching and caring for kids outside of a professional setting, and enjoy spending time with them
- Acting and Theater
- Dance
Timeline
Server Trainer
Carrabbas Italian Grill
02.2024 - Current
Server
Olive Garden Restaurant
03.2023 - 02.2024
Political Science
Florida SouthWestern State College
High School Diploma -
Naples Highschool
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