Jennifer Carr
DALLAS ,PA
Summary
Hardworking and reliable individual with strong work ethic and time management skills, looking for a career in a fast paced, supportive work environment.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Social Security Administration, SSA
Wilkes-Barre, Pennsylvania
07.2021 - Current
- Responded to high-volume inbound calls from the public, providing information and assistance regarding Social Security benefits, eligibility, claims, and services.
- Delivered accurate and timely guidance on retirement, disability, Medicare, and Supplemental Security Income (SSI) programs.
- Verified caller identity and protected sensitive personal information in compliance with federal privacy and security regulations.
- Utilized multiple computer systems and databases to research, update, and maintain accurate customer records.
- Demonstrated empathy, patience, and professionalism when handling sensitive inquiries, complaints, or distressed callers.
- Met or exceeded performance metrics including call quality, accuracy, productivity, and customer satisfaction taking an average of 225 calls per week.
Banquet Supervisor
MOHEGAN SUN Pocono
Wilkes-Barre, PA
05.2010 - 08.2020
- Supervised team of 40 employees in a convention center and gaming establishment, maintaining positive and productive atmosphere to enhance employee and guest experience.
- Managed banquet operations for conferences, conventions, weddings, and special events, ensuring seamless service delivery and client satisfaction.
- Directed and coordinated banquet staff, including servers, bartenders, and setup crews, assigning tasks and monitoring performance.
- Oversaw room setup and breakdown, verifying that floor plans, seating arrangements, audio/visual needs, and décor met client specifications.
- Conducted pre-event briefings to communicate service standards, timelines, and event details to staff.
- Ensured compliance with health, safety, and sanitation standards throughout food and beverage service.
- Acted as primary point of contact for clients during events, resolving concerns and accommodating last-minute changes.
- Collaborated with catering managers, chefs, and event planners to ensure smooth communication and execution of banquet services.
- Trained and mentored new banquet staff on service procedures, customer service, and safety protocols.
- Monitored inventory of banquet supplies and equipment, reporting shortages and assisting with requisitions.
- Maintained accurate event records, staffing schedules, and post-event reports to support operational efficiency.
Education
Some College (No Degree) - Business Logistics
Pennsylvania State University
University Park, PASkills
- Time Management
- Time sensitive deadlines
- Multi-tasking during high volume situations with strict timelines
- Project organization
- Customer service
- Communications
- Team building
- Supervision
- Problem resolution
- Organization
- Team management
- Inventory management
- Excel, Microsoft, Delphi, MSDOS other computer skills
- Effective communication
- Attention to detail
Timeline
Customer Service Representative
Social Security Administration, SSA
07.2021 - Current
Banquet Supervisor
MOHEGAN SUN Pocono
05.2010 - 08.2020
Some College (No Degree) - Business Logistics
Pennsylvania State University