Jennifer Carter
CommonSpirit Health
Hot Springs,AR
16
years of professional experience
Experienced patient access professional with a strong background in registration, admissions, insurance verification, and electronic health records. Proven ability to improve workflow, educate patients, and maintain HIPAA compliance while delivering accurate, patient-centered service.
Work History
Patient Access Supervisor Emergency Department
1 Year 8 Months- Supervised daily operations to maintain patient-centered service and consistent workflow across assigned department.
- Coordinated staff schedules, assignments, and coverage to support efficient patient care delivery.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Trained team members on procedures, documentation practices, and service expectations.
- Communicated with clinicians and support teams to align priorities and address service needs.
- Monitored compliance with CommonSpirit policies, safety standards, and regulatory requirements.
- Supervised patient access workflows across registration, scheduling, and financial clearance functions.
- Coordinated staff coverage to maintain consistent patient intake and front-end revenue cycle operations.
Patient Access Representative
3 Years 9 Months- Coordinated patient check-in, scheduling, and referral workflows to support smooth front-end operations.
- Registered patients accurately, verifying demographics, insurance, and eligibility in electronic health record systems.
- Resolved registration discrepancies by clarifying coverage details and correcting documentation errors.
- Educated patients on financial responsibility, consent forms, and admission requirements with professionalism.
- Supported coworkers by answering policy questions and reinforcing standardized registration procedures.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
Inventory and Material Control
4 Years 8 Months- Demonstrated self-motivation by completing tasks without supervision.
- Worked effectively in fast-paced environments.
- Worked independently on projects while contributing to team goals.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
General Store Manager
1 Year 1 Month- Managed daily store operations, ensuring compliance with company policies, safety standards, and customer service expectations.
- Supervised and trained store associates, reinforcing productivity, accuracy, and accountability across shifts.
- Directed merchandising execution, maintaining planograms, seasonal resets, and clean sales floor presentation.
- Monitored inventory levels, ordered merchandise, and reduced stockouts through consistent replenishment oversight.
- Scheduled staff and adjusted labor coverage to support traffic patterns and operational needs.
Sales Associate Manager
2 Years 1 Month- Led sales associates to deliver consistent customer service and store standards across travel retail locations.
- Monitored daily sales performance and adjusted floor coverage to support revenue goals.
- Coached team members on product knowledge, upselling techniques, and service expectations.
- Coordinated visual merchandising and stock replenishment to maintain premium store presentation.
- Organized product displays to attract potential buyers and increase sales conversions.
- Enhanced store presentation by optimizing store layout, visual merchandising, and promotional materials.
Cooking Connection Coach Specialist
3 Years 4 Months- Monitored inventory conditions, merchandising accuracy, and stock replenishment across assigned areas.
- Supported compliance with company policies, sanitation standards, and loss prevention practices.
- Collaborated with cross-functional teams to achieve sales goals on time and within budget.
- Optimized inventory management, minimizing waste and reducing costs.
Education
Associate of Science - Human Biology
- Dean's List 2012
- 3.9 GPA
Skills
HIPAA compliance
Electronic health records
Insurance verification
Registration and admissions
Patient advocacy
Workflow coordination
Patient education
Patient outreach
Records maintenance
Effective problem solving
Organization
Written communication
Medical terminology
Timeline
Patient Access Supervisor Emergency Department
CommonSpirit Health
03.2025 - CurrentRead More
Patient Access Representative
CommonSpirit Health
06.2021 - 03.2025Read More
Inventory and Material Control
Triumph Aerostructures
03.2017 - 11.2021Read More
General Store Manager
Dollar General
02.2016 - 03.2017Read More
Sales Associate Manager
LS Travel Retail
01.2014 - 02.2016Read More
Cooking Connection Coach Specialist
HEB Grocery Store
08.2010 - 12.2013Read More
Hill College
Associate of Science from Human Biology
Read More