Jennifer Cazares
San Antonio,TX
Summary
Self-motivated professional with extensive experience in content creation, customer relations, and project management. Committed to delivering exceptional customer service and fostering a positive environment while executing projects efficiently. Aiming to leverage skills in a challenging role that contributes to organizational success.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Arcade Manager
Kawaii Klaws
San Antonio, TX
2026 - Current
- Trained and mentored staff on customer service best practices.
- Ensured cleanliness and safety of arcade environment
- Managed inventory of store supplies and merchandise to minimize shortages and ensure availability.
- Performed cashier duties such as handling payments, issuing receipts, bank deposits, and reconciling daily sales reports.
- Assisted customers with game issues and complaints, resolving concerns to maintain customer satisfaction.
- Coordinated special events and promotions to increase guest engagement and enjoyment.
- Developed schedules for staff to ensure adequate coverage during peak hours.
- Managed social media accounts to promote store branding and marketing Initiatives.
Marketing Operations Associate
Welcome Tech
San Antonio, Texas
2022 - 2025
- Managed client invoices to ensure accurate billing for goods and services purchased
- Processed 500+ monthly rewards member payouts
- Designed, scheduled, and closely monitored each market research project to ensure timely completion
- Monitored returned cards and processed issuance of duplicate or new cards to users
- Supported team with administrative duties, assisting in project management and applying quantitative techniques to execute multi-faceted research projects
Executive Assistant
Live Evolutionary
Northlake, Texas
2020 - 2022
- Created digital content for Massage Envy and Live Evolutionary, enhancing brand visibility through photos, ads, and videos.
- Strategized marketing tactics to enhance engagement, sales, and brand awareness.
- Recruited brand ambassadors and models aligned with Live Evolutionary's mission.
- Designed email marketing campaigns using Mailchimp and OmniSend.
- Coordinated and executed athletic wear photoshoots to effectively promote merchandise.
- Managed Shopify, Instagram, and TikTok accounts to drive online presence.
- Processed payroll for ambassadors and models using QuickBooks.
- Cultivated positive customer relations through proactive email and social media engagement.
Digital Skills Specialist
Goodwill Industries of Fort Worth
Denton, TX
2018 - 2020
- Designed class material & taught Digital Skills Classes in English & Spanish. (Computer Basics, Windows 10, Internet, Email, Word, PowerPoint & Excel)
- Managed and monitored client spreadsheets monthly for Digital Career Accelerator (40+ clients) and Ed2Go programs (15+ clients) to ensure accurate tracking of participation and progress.
- Developed relationships and collaborated with community partners to enhance program offerings and support services for participants.
- Created and distributed marketing materials, including flyers and brochures, to effectively promote program initiatives and increase community engagement.
- Created all youth summer photoshop/photography program curriculum & supporting materials
- Demonstrated foundational knowledge of CaseWorthy database, North Star, and BrainShark for effective program management.
Education
Bachelor of Arts - Journalism (concentration in Public Relations)
University of North Texas
Denton, TX01-2017
Associate of Arts -
Tarrant County College
Fort Worth, TX01-2015
Skills
- Bilingual in English & Spanish(Native Speaker)
- Proficient in Microsoft Office Suites, Photoshop, & Lightroom
- Proactive problem-solver
- Strong interpersonal communications
- Content creation
Certification
- FAA Part 107 License
Timeline
Arcade Manager
Kawaii Klaws
2026 - Current
Marketing Operations Associate
Welcome Tech
2022 - 2025
Executive Assistant
Live Evolutionary
2020 - 2022
Digital Skills Specialist
Goodwill Industries of Fort Worth
2018 - 2020
Bachelor of Arts - Journalism (concentration in Public Relations)
University of North Texas
Associate of Arts -
Tarrant County College