JENNIFER CEDILLO
Salinas,CA
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
20
20
years of professional experience
Work History
General Manager
Ulta Beauty Inc.
Salinas, CA
01.2020 - Current
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in revenue generation.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Created schedules and monitored payroll to remain within budget.
- Mitigated business risks by working closely with staff members and assessing performance.
Store Manager
Ross Dress for Less Stores
Salinas, California
10.2015 - 01.2020
- Created and promoted a friendly, professional environment with customers, Leadership team, and Associates.
- Maximized store volume in accordance with all store and company goals, policies, procedures.
- Ensured high level of guest engagement throughout the business day
- Maintained an orderly system for planning, coordination, follow-through, and completion of tasks
- Ability to understand priorities and the sense of urgency of the business, adjusting directions/scheduling when necessary to meet store needs and the demands of the business
- Ensured the store maintained excellent visual presentation at all times
- Ensured proper floor coverage and floor management to maximize store volume
- Implemented and followed all loss prevention procedures to minimize store shrinkage
Assistant Store Manager
Walmart
Marina, California
10.2013 - 10.2015
Store Manager
Ross Dress for Less Stores
Denver, Colorado
10.2010 - 04.2013
- Promoted a friendly, professional environment with customers, supervisors, and co-workers
- Maximized store volume, reached company goals, and adhered to policies and procedures
- Planned, coordinated, and ensured completion of tasks
- Understood priorities and ensured needs and demands of the store were met
- Maintained excellent visual presentation and ensured proper floor coverage
Assistant Store Manager
Ross Dress for Less Stores
Denver, Colorado
03.2006 - 10.2010
- Staffing - Ensured staffing levels were maintained, minimized hourly turnover, screened and interviewed applicants, reviewed and maintained Applicant tracking system
- Development - Lead the training and development of all Associates, conducted on-board orientation of new Associates, delivered and followed up on various programs rolled out throughout the year
- Associate satisfaction and engagement - Monitored execution of Associate Recognition program, assisted with Associate satisfaction surveys; monitored break room standards, coordinated store activities, and communicated Company benefit programs
- Legal compliance - Ensured Tax Credit compliance is 100% for all hires as well as adhering to all state and federal regulatory employment requirements
- Executed all safety and loss prevention standards
- Responsible for incorporating training programs and business objectives
- Developed, motivated, evaluated, coached and counseled Supervisors and Associates
Supervisor
Ross Dress for Less Stores
Denver, Colorado
08.2004 - 03.2006
- Performed daily walks of departments
- Trained all associates on merchandising standards
- Provided feedback and input to Assistant Manager on development of department initiatives and plans
- Provided input and assistance to Assistant Manager in developing, motivating, evaluating, coaching and counseling associates
- Delivered excellence in customer service
Education
General Studies -
Monterey Peninsula College
Monterey, California01.2001
High School Diploma - Knights of Columbus Scholarship
Chula Vista Adult School
San Diego, California01.1999
Skills
- Leadership
- Decision Making
- Problem Solving
- Written Communication
- Verbal Communication
- Analytical Skills
- Organizational Skills
- Strategic Planning
- Coordination
- Prioritization
- Task Completion
- Time Management
- Efficiency
- Detail Orientation
- Meeting Deadlines
- Interpersonal Skills
- Multi-unit Operation Management
- Top talent recruiting, hiring, and retention
- Team Development
- Quality Management
Timeline
General Manager
Ulta Beauty Inc.
01.2020 - Current
Store Manager
Ross Dress for Less Stores
10.2015 - 01.2020
Assistant Store Manager
Walmart
10.2013 - 10.2015
Store Manager
Ross Dress for Less Stores
10.2010 - 04.2013
Assistant Store Manager
Ross Dress for Less Stores
03.2006 - 10.2010
Supervisor
Ross Dress for Less Stores
08.2004 - 03.2006
General Studies -
Monterey Peninsula College
High School Diploma - Knights of Columbus Scholarship
Chula Vista Adult School