JENNIFER CELLI

• Managed high-volume client intake and approximately 100 incoming calls per day, digitally audited account demographics, maintaining error-free accuracy to ensure a flawless data pipeline. Navigated online portals efficiently to cross-reference coverage data and resolve database discrepancies before appointments. Maintained strict data privacy standards in alignment with compliance regulations.

• Managed a high-volume queue of ~150 incoming calls daily, resolving inquiries and optimizing scheduling workflows. Conducted meticulous real-time data entry into digital management systems with 100% accuracy under tight timelines. Independently prioritized workspace tasks and professional email correspondence to ensure all administrative documentation was completed daily.

Managed a continuous, high-volume queue of inbound calls daily, addressing customer inquiries and resolving issues efficiently.

• Utilized CRM systems to document interactions and track customer feedback for service improvement.
• Developed scripts for common inquiries, enhancing response accuracy and consistency across the team.
• Trained new representatives on call-handling procedures and best practices to ensure operational excellence.