jennifer Cerda
Sunvalley ,NV
Summary
Dynamic sales professional with a proven track record at Macy's, excelling in customer service and relationship building. Adept at leveraging persuasive techniques to exceed sales goals, I thrive in fast-paced environments while ensuring exceptional client satisfaction. My strong communication skills and strategic planning abilities drive results and foster loyalty.
Overview
6
6
years of professional experience
Work History
Sales Associate
Macy's
Reno, NV
11.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Promotional Model
Vvs
Reno Nv
03.2024 - 12.2024
- Engaged customers with friendly demeanor and extensive product knowledge.
- Enhanced customer experience by providing friendly, approachable, and knowledgeable interactions at promotional events.
- Adapted quickly to new products or services in order to deliver accurate information during promotions.
- Promoted and set up sales using communication and marketing abilities.
Food Delivery Driver
DoorDash
Reno, NV
02.2023 - 06.2023
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Followed traffic laws during delivery for safety of pedestrians and other vehicles.
- Enhanced customer satisfaction by delivering orders promptly and accurately.
Call Center Representative
Blackhawk Network
Reno, NV
04.2022 - 06.2022
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Office Coordinator
Nugget Casino
Reno, NV
08.2021 - 01.2022
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
Dog Food Watcher
Mars Petcare
Sparks, NV
12.2020 - 01.2021
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Ensured timely completion of orders through effective time management and multitasking skills.
- Enhanced packing efficiency by implementing proper techniques and ensuring correct product placement.
Order Picker
Sanofi Vaccine Warehouse
Reno, NV
07.2019 - 12.2019
- Collaborated with team members to ensure timely completion of orders during peak demand periods.
- Excellent communication skills, both verbal and written.
- Reduced order processing time with the use of RF scanning equipment and inventory management software.
- Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
Food Server
Qdoba
Sparks, NV
03.2019 - 07.2019
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Enhanced customer satisfaction by providing efficient and friendly food service.
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Goal oriented
- Relationship building
- Outgoing personality
- Meeting deadlines
- Strategic planning
- Order processing
- Product promotions
- Persuasion techniques
- Sales trends
- Friendly and outgoing
- Verbal and written communication
- Task prioritization
- Exceeds sales goals
- Superb time management
- Excellent communication skills
Languages
Spanish and English
Native or Bilingual
Timeline
Sales Associate
Macy's
11.2024 - Current
Promotional Model
Vvs
03.2024 - 12.2024
Food Delivery Driver
DoorDash
02.2023 - 06.2023
Call Center Representative
Blackhawk Network
04.2022 - 06.2022
Office Coordinator
Nugget Casino
08.2021 - 01.2022
Dog Food Watcher
Mars Petcare
12.2020 - 01.2021
Order Picker
Sanofi Vaccine Warehouse
07.2019 - 12.2019
Food Server
Qdoba
03.2019 - 07.2019