Jennifer Charon
Melrose,New York
Summary
Dynamic and results-driven professional with extensive experience in customer service, sales, and business management. Proven ability to thrive in fast-paced environments while achieving goals and exceeding expectations. Adept at building relationships, promoting products, and delivering exceptional customer experiences. Recognized for integrity, reliability, and a charismatic personality that fosters trust and collaboration.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Operations Manager
Massage Envy Spa
Slingerlands, NY
11.2025 - Current
- Oversaw daily operations, ensuring adherence to service standards and customer satisfaction.
- Streamlined scheduling processes, optimizing staff allocation to meet client demand effectively.
- Implemented inventory management systems, reducing supply costs while maintaining product availability.
- Trained and mentored team members, fostering a collaborative and high-performance work environment.
Salon Owner, Freelance Stylist & Sales Professional
JenayHairNthere
04.2012 - Current
- Built a successful freelance business, offering salon services and products.
- Specialized in skincare and professional haircare solutions, driving consistent revenue growth.
- Educated clients on product benefits to boost sales and long-term customer loyalty.
General Manager
The Bunker Mohawk Harbor
07.2020 - 01.2025
- Directed daily operations and enhanced customer experiences in a high-volume establishment.
- Managed liquor and beer inventory, ensuring optimal stock levels and timely ordering.
- Led a team of 20 employees, handling scheduling, training, and performance management.
- Designed and executed successful promotions and events, boosting customer engagement.
- Collaborated with supervisors to implement innovative business strategies.
Manager/Bartender
Siro's
01.2017 - 01.2021
- Managed an exclusive outdoor service team for renowned brands like Veuve Clicquot and Moët.
- Drove sales through product upselling, inventory oversight, and premium service delivery.
- Maintained a focus on hospitality to foster positive guest experiences.
Admissions/Educator
The ORLO School of Hair Design
03.2016 - 11.2016
- Recruited prospective students, conducted campus tours, and managed admissions processes.
- Taught coursework and ensured compliance with New York State requirements.
Education
Diploma - undefined
ORLO School of Hair Design and Cosmetology
04.2012
Bachelor of Science - Human Ecology, Fashion Design Concentration
SUNY Oneonta
05.2006
Associate - Liberal Arts
Fulton Montgomery Community College
05.2004
Skills
- Sales strategy and execution, customer relationship management, product promotion and marketing, team leadership and staff training, social media promotion, and event coordination
Certification
- TIP Certified
- Cosmetology Educator Certified
Timeline
Operations Manager
Massage Envy Spa
11.2025 - Current
General Manager
The Bunker Mohawk Harbor
07.2020 - 01.2025
Manager/Bartender
Siro's
01.2017 - 01.2021
Admissions/Educator
The ORLO School of Hair Design
03.2016 - 11.2016
Salon Owner, Freelance Stylist & Sales Professional
JenayHairNthere
04.2012 - Current
Diploma - undefined
ORLO School of Hair Design and Cosmetology
Bachelor of Science - Human Ecology, Fashion Design Concentration
SUNY Oneonta
Associate - Liberal Arts
Fulton Montgomery Community College