Jennifer Clark
Tucson,AZ
Summary
Insurance Agent, and Service Industry Professional, bringing 4 years of product and policy management expertise.
Persuasive communicator with personable style.
Skilled in working under pressure and adapting to new situations and challenges.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Insurance Agent
AFNI Insurance Services
Tucson, AZ
06.2022 - Current
- Maintained high standards of customer service by educating policy holders on coverages.
- Responded to policy holders urgent requests for insurance verification.
- Maintained Quality level above 93%.
- Upsold additional products and services after identifying customer needs and requirements.
Roadside Assistance Dispatcher
Agero
Tucson, AZ
10.2020 - 12.2021
- Dispatched appropriate vendor, based on individual customer needs.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Maintained Stats at top 10% of regional office, with AHT within 5%.
- Worked flexible hours; night, weekend, and holiday shifts.
Captioning Agent
Caption Call
Tucson, AZ
07.2019 - 10.2020
- Captioned inbound and outbound calls for deaf and hard of hearing clients.
- Maintained 100% in Call Handling for 4 months straight, never falling below 90%.
- Through Voice Captioning, generated error-free transcripts with skilled capturing and proofreading
Licensed Insurance Agent
GEICO
Tucson, AZ
11.2015 - 10.2018
- Attended continuing education courses and workshops to gain increased insurance industry knowledge.
- Maintained Chairman's Club Gold results all year in all 4 metrics.
- Licensed in 6 states to assist and upsell Special Lines and Property Insurance.
- Provided coverage counseling, and financial advice to potential and existing policy holders.
Education
No Degree - Computer Programming
- Was awarded a partial scholarship based on my enrollment essay.
- 3.6 GPA
GED -
05.2001
Skills
- Quotes and Sales
- Computer Efficient
- Type 40 WPM
- Insurance Coverage Verification
- Escalation and Dispute Resolution
- Mentoring and Training
Certification
Ability to renew Az Personal Lines in Property Casualty License depending on position offered.
Timeline
Insurance Agent - AFNI Insurance Services
06.2022 - Current
Roadside Assistance Dispatcher - Agero
10.2020 - 12.2021
Captioning Agent - Caption Call
07.2019 - 10.2020
Licensed Insurance Agent - GEICO
11.2015 - 10.2018
ITT Technical Institute - No Degree, Computer Programming
Mountain View High School - GED,
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