JENNIFER CLEMENTS

Managed incoming calls from diverse small and medium-sized businesses, facilitating seamless communication and support.

Received and processed an average of 200 calls per day, including client information collection, scheduling, and relaying calls while coordinating with administration.

• Answered phone calls and directed inquiries to appropriate staff.
• Scheduled appointments and maintained calendars for team members.

• Delivered counseling services to PAP recipients, enhancing mental health and wellness outcomes
• Conducted intake assessments to determine client needs and personalized treatment plans
• Collaborated with healthcare professionals to ensure comprehensive care for PAP clients
• Facilitated patient enrollment applications and processed medication refills according to qualifications
• Executed outbound calls to healthcare providers and patients to obtain missing information, streamlining application approval processes
• Assisted patients with their ordering statuses and tracking medication shipments

• Demonstrated exceptional customer service skills in handling global reservations for Marriott hotels
• Provided exceptional customer service while managing global reservations for Marriott hotels
• Managed a high volume of calls and emails efficiently in a fast-paced and dynamic environment
• Handled high volume of calls and emails efficiently in fast-paced environment
• Received multiple performance raises for exceeding monthly revenue goals and recognized as a top sales agent for international reservations
• Listened to requests and provided conflict resolution among customers, tactfully communicating to their needs while focused on project goals
• Conducted staff training sessions to enhance skill sets and improve team efficiency. and evaluated performances
• Resolved customer conflicts by actively listening to requests and effectively communicating solutions
• Maintained personal files and processed actions, screened phone calls for new associates and routed calls to appropriate customer service agents