Jennifer Coello
Bronx,New York
Summary
Adaptable professional with strong customer service, scheduling, and administrative skills. Experienced in high‑volume communication, community engagement, and maintaining organized workflows. Known for reliability, clear communication, and delivering positive experiences across diverse roles.
Overview
8
8
years of professional experience
Work History
Care Coordinator
Essen Medical
Bronx, NY
10.2024 - Current
- Conduct assessments to identify patient needs and barriers to care.
- Assist patients with SNAP applications and food‑assistance resources.
- Support patients in accessing housing resources and community‑based programs.
- Educate patients on medication adherence and appointment compliance.
- Provide appointment reminders and follow‑ups to ensure continuity of care.
- Maintain confidentiality while addressing patient concerns and navigating referrals.
Direct Support Professional
Mercy Drive Inc.
Bronx, NY
01.2018 - Current
- Provide direct care to individuals with developmental disabilities.
- Support daily living activities and skill development.
Scheduling Coordinator
Mount Sinai
New York, NY
05.2023 - 08.2024
- Communicated schedule updates and assisted patients with urgent appointment needs.
- Managed high‑volume phone lines and directed calls appropriately.
- Educated patients on referrals and prior authorization processes.
Public Programming Assistant/Winter Associate
Bryant Park Corporation
New York, NY
07.2022 - 02.2023
- Supported event operations, guest check‑in, and equipment setup.
- Built community relationships and completed event reports.
Merchandise Execution Associate
JCPenney
Bronx, NY
06.2019 - 06.2022
- Processed payments and provided accurate change.
- Maintained clean, organized merchandise areas to support productivity.
- Assisted customers in locating products and provided knowledgeable recommendations.
Education
Bachelor of Arts - Media Communications
Lehman College
Bronx, NY05-2022
High School Diploma -
Cardinal Spellman High School
Bronx, NY05-2017
Skills
- Care coordination
- SNAP & housing-resource assistance
- Patient education & engagement
- Community outreach
- Problem resolution
- Organizational & time-management skills
- Administrative support
- Customer service
Timeline
Care Coordinator
Essen Medical
10.2024 - Current
Scheduling Coordinator
Mount Sinai
05.2023 - 08.2024
Public Programming Assistant/Winter Associate
Bryant Park Corporation
07.2022 - 02.2023
Merchandise Execution Associate
JCPenney
06.2019 - 06.2022
Direct Support Professional
Mercy Drive Inc.
01.2018 - Current
Bachelor of Arts - Media Communications
Lehman College
High School Diploma -
Cardinal Spellman High School