Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Cox

Norristown,PA

Summary

Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

13
13
years of professional experience

Work History

Assistant Manager

The UPS Store 2447
01.2020 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

Guest Service Manager

Valley Forge Turf Club
11.2015 - 01.2020
  • Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
  • Interpreted and enforced rules for gameplay and betting limits.
  • Maintained customer loyalty to turf club with expert and immediate handling of complaints.
  • Satisfied VIP clients with complimentary benefits to encourage continued gameplay.
  • Oversaw money banks for tellers and coordinated paperwork for transfers.
  • Monitored staff training, scheduling and shift changes.
  • Understood and implemented safety and emergency procedures.

Bridal Attendant

Blue Bell Country Club
09.2010 - 09.2015
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Provided emotional support and companionship to clients.
  • Developed and implemented individual care plans tailored to needs of each client.
  • Preserved patient safety by following safety protocols.
  • Directed wedding-day events, ceremony timing, and speeches.
  • Assisted with wedding set up and decoration.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Education

Associate of Business Administration -

Montgomery County Community College
Blue Bell, PA
05.2014

Skills

  • Sales Reporting
  • Customer Relationship Management
  • Administration and Reporting
  • Time Management
  • Maximizing Profitability
  • Scheduling and Coordinating
  • Orientating and Training
  • Employee Coaching and Mentoring
  • Business Analysis
  • Customer Service and Satisfaction
  • Budgeting
  • Microsoft Office

Timeline

Assistant Manager

The UPS Store 2447
01.2020 - Current

Guest Service Manager

Valley Forge Turf Club
11.2015 - 01.2020

Bridal Attendant

Blue Bell Country Club
09.2010 - 09.2015

Associate of Business Administration -

Montgomery County Community College

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Jennifer Cox