Jennifer Crosswait

• Organized and coordinated conferences and monthly meetings.
• Answered high volume of phone calls and email inquiries.
• Processed travel expenses and reimbursements for executive team and senior management group.
• Screened calls and emails and initiated actions to respond or direct messages for managers.
• Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Took notes and dictation at meetings.
• Upheld strict timetables by maintaining accurate, balanced calendars.
• Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
• Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
• Coordinated events and worked on ad hoc projects.

Answered inquiries and provided information to sales representatives, distributed appropriate paperwork, and fulfilled quote requests to deliver excellent customer support.

• Prepared forms such as receipts, withdrawal orders or transfer confirmations based on transaction requests from stockholders.
• Processed and verified all new account applications and documents.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Seamlessly navigated client interaction in high stress situations. Maintained composure in dealing with highs and lows of client responses.
• Managed Principal owner and head traders calendar, personally and professional.
• Took on personal tasks assigned by principal. ex. errands, shopping, food pickup, dry cleaning pickup.
• Client gifts; organized and sent out corporate gifts for clients.
• Routinely handled sensitive information both professional and personal with care and confidentiality.

• Implemented marketing strategies to promote studio to potential clients.
• Coordinated daily studio operations, including scheduling, staff management and customer service.
• Facilitated communication between clients, staff and vendors for smooth project processes.
• Demonstrated yoga poses and provided verbal cues and adjustments to help students improve alignment and technique.
• Created and managed social media page to promote class schedule, pricing and other information.
• Delivered fun and motivating group fitness classes designed to improve overall health and fitness levels.