JENNIFER CUELLAR
Louisville,KY
Summary
Experienced with overseeing multiple properties, ensuring efficient operations and tenant satisfaction. Utilizes effective communication and organizational skills to manage maintenance, leasing, and financial tasks. Track record of resolving conflicts and maintaining high occupancy rates.
Overview
10
10
years of professional experience
Work History
Property Manager
Stone Creek Living- Beech Grove Apartments
Jeffersonville, IN
09.2025 - Current
- Managed tenant relations, addressing inquiries and resolving issues to enhance resident satisfaction.
- Oversaw property maintenance schedules, ensuring timely completion of repairs and upkeep.
- Developed and implemented marketing strategies to attract new tenants and reduce vacancy rates.
- Conducted regular property inspections, identifying areas for improvement and ensuring compliance with safety regulations.
- Collaborated with vendors to negotiate contracts, optimizing service quality and cost efficiency.
- Led financial planning efforts, preparing budgets and monitoring expenses for multiple properties.
- Analyzed market trends to inform strategic decisions related to rent pricing and property enhancements.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
Multi-Site Property Manager
Rental Asset Management - RAM Miami River South & RAM Miami River North
Miami, FL
07.2024 - 08.2025
- Managed daily administrative tasks, including tenant relations and rent collections.
- Provided customer service support by responding promptly to inquiries or requests from tenants.
- Investigated complaints, disturbances and violations and resolved issues.
- Coordinated tenant move-in and out process and orientated new tenants to property.
- Conducted regular walk-throughs of vacant units prior to move-in date for cleaning and maintenance purposes.
- Developed and maintained positive relationships with tenants to ensure satisfaction with living conditions.
- Initiated eviction proceedings when necessary according to state law and court orders.
- Negotiated and executed new leases, renewals, and terminations.
- Monitored tenant activity to address complaints or violations of lease agreements.
- Assisted in the selection process of new tenants by conducting background checks and verifying references.
- Reviewed lease expiration reports and calculated rent increases.
- Operated property within budgeted income and expense guidelines.
- Organized financial records related to budgeting, accounting, and auditing procedures.
- Analyzed market trends to determine optimal rental rates for properties in the area.
Property Manager
Valor Residential - Woodland Village, Kings Quarters & Graces Reserve Apts
Kannapolis, NC
01.2022 - 07.2024
- Manage rent collections and payments.
- Monitor and ensure compliance with all rules of occupancy.
- Set up monthly events for resident retention.
- Negotiating the vendor and contract service agreements and monitoring day to day operations.
- Conducted regular property inspections and implemented strategies to improve tenant satisfaction.
- Achieve ownership occupancy goals.
- Process evictions, complete legal paperwork and represent the owners in court.
- Audit leases/move in files.
- Process invoices through Onesite.
- Schedule monthly resident events.
- Monitor the resident portal and respond to residents' questions.
- Rent payment collection and maintaining low delinquency.
- Directing the supervision of all maintenance and office personnel.
- Conducting regular inspection of the property and recommend improvement if necessary.
- Build and maintain office files by inputting contacts billing information and other data needed for monthly reports.
- Meet occupancy goals.
- Train leasing staff.
- Identified unit maintenance, cleaning, and repair needs with routine inspections.
- Maintained accurate files for rent payments, delinquency reports, and move-in and move-out inspections.
- Tracked original leases and renewal contracts for tenants.
- Connected with prospective leads via telephone, email, and in-person.
- Managed resident relations by staying on top of issues arising before, during, and after move-in dates.
- Showcased residences with virtual and in-person tours to highlight features and benefits.
- Met occupancy goals with strategic marketing plans.
Resident Manager
RKW Residential - Arte Grand Central
Downtown Miami, FL
01.2021 - 01.2022
- Verified applicant income, assets and expenses before approving tenancy to avoid future discrepancies.
- Established record management systems to enhance accuracy and confidentiality of resident data and documentation.
- Organized events such as open houses or community gatherings aimed at increasing engagement among residents.
- Resolved tenant complaints in a timely manner while maintaining positive relationships with all residents.
- Maintained accurate records of rental agreements, lease renewals and unit assignments for all tenants.
- Created relationships with resident community to promote open communication between management and guests.
- Handled tenant disputes and inappropriate behavior promptly, filing incident reports to document and resolve disturbances.
- Collected, recorded and deposited resident payments on time, handling funds with care and confidentiality.
Assistant Property Manager
RKW Residential- Soleste Bay Village Apts
Miami, FL
01.2020 - 01.2021
- Inspected vacant units prior to move-in and move-out to identify any damage or needed repairs.
- Kept tenant and office files organized, properly maintained and secured.
- Responded to tenant inquiries and complaints in a timely manner.
- Conducted tenant screening process including credit checks, employment verification and rental history.
- Accepted and recorded checks, money orders and certified checks for daily deposits.
- Assisted in the preparation of legal documents such as eviction notices or court filings when necessary.
- Assembled, reviewed and assisted property manager with implementing approved operating and capital budgets.
- Facilitated regular inspections of property and grounds.
- Composed flyers and other media material to promote vacancies and residencies.
Multi-Site Assistant Property Manager
Weller Management - Seascape Pointe & Palm Breeze Apts
Homestead, FL, US
01.2018 - 01.2020
- Coordinated tenant communications to enhance resident satisfaction and foster community engagement.
- Managed rent collection processes, ensuring timely payments and addressing inquiries effectively.
- Assisted in lease administration, preparing documents and maintaining accurate records for compliance.
- Conducted property inspections to identify maintenance needs and oversee timely resolutions with vendors.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
Leasing Consultant
Ytech - Riverwalk Apts
Homestead, FL, US
01.2016 - 01.2017
- Facilitated leasing processes by conducting property tours and answering tenant inquiries.
- Developed strong relationships with prospective tenants through effective communication and follow-up strategies.
- Managed lease documentation, ensuring accuracy and compliance with company policies.
- Assisted in resolving tenant issues, fostering a positive community environment and tenant satisfaction.
Education
Psychology
Miami Dade College
FLSkills
- Leadership
- Task prioritization
- Complaint handling
- Time management
- Accounting operations
- Critical thinking
- Property maintenance
- Leasing
- Budgeting
- Negotiation
- Tenant relations
- Market analysis
- Property management expertise
- Budget development
- Asset management
- Resident retention
- Fair housing compliance
Accomplishments
- Increased occupancy rates from 86% to 97% in 7 months.
- Played a key support role in the sale of three multi-family properties, including Seascape Pointe, Palm Breeze at Keys Gate, Kings Quarters, and Beech Grove Apartments, assisting with transaction coordination and due diligence.
- Oversaw multiple residential family properties totaling over 500 individual units.
WEBSITE, PORTFOLIO AND PROFILES
https://www.linkedin.com/in/jenny-cuellar-0a3134221
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Property Manager
Stone Creek Living- Beech Grove Apartments
09.2025 - Current
Multi-Site Property Manager
Rental Asset Management - RAM Miami River South & RAM Miami River North
07.2024 - 08.2025
Property Manager
Valor Residential - Woodland Village, Kings Quarters & Graces Reserve Apts
01.2022 - 07.2024
Resident Manager
RKW Residential - Arte Grand Central
01.2021 - 01.2022
Assistant Property Manager
RKW Residential- Soleste Bay Village Apts
01.2020 - 01.2021
Multi-Site Assistant Property Manager
Weller Management - Seascape Pointe & Palm Breeze Apts
01.2018 - 01.2020
Leasing Consultant
Ytech - Riverwalk Apts
01.2016 - 01.2017
Psychology
Miami Dade College