Jennifer Curtis
Dexter,ME
Summary
Flexible hard worker ready to learn and contribute to team success. Detail-oriented Patient Service Representative with outstanding treatment knowledge and stellar communication skills. Committed to organization and time management. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records.
Overview
7
7
years of professional experience
Work History
Optician
Vision Care of Maine
Bangor, ME
09.2023 - Current
- Provided recommendations on eye care products including cleaning solutions and lens cases.
- Calculated measurements for eyewear using optical measuring devices.
- Recommended specific lenses, coatings and frames to suit individual client needs.
- Verified finished lenses ground to prescription specifications.
- Managed client frame selection processes and walked through lens options.
- Pulled patient insurance information, placed corrective lenses orders and checked patients in and out of appointments.
Personal Banker II
Skowhegan Savings Bank
Dexter, ME
06.2022 - 09.2023
- Identified potential fraud risks on accounts and reported suspicious activities to management.
- Maintained accurate records of all transactions conducted throughout the day.
- Developed relationships with customers by providing exceptional service in order to increase sales opportunities.
- Provided guidance on how best to utilize online banking tools for maximum benefit.
- Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
- Greeted customers upon entering the bank and directed them to appropriate personnel or services.
- Promoted additional bank services through personal contact with customers.
- Conducted account openings and closings for clients.
- Performed daily balancing of cash drawer and reconciled discrepancies when necessary.
- Advised customers on various financial products available from the bank.
- Cross-sold banking products such as credit cards, loans and investments.
- Provided customer service to clients, including answering questions and resolving issues.
- Responded promptly to customer emails, phone calls and requests for information.
- Analyzed financial documents provided by customers to determine their needs.
- Facilitated resolution of customer disputes in a fair manner while protecting the interests of the bank.
- Reviewed existing accounts for accuracy of information and compliance with regulations.
- Educated customers on variety of retail products and digital solutions, enhancing customer experience.
- Maintained position of trust and responsibility by keeping customer business confidential.
Optician
Vision Care of Maine
Bangor, ME
02.2021 - 06.2023
- Calculated measurements for eyewear using optical measuring devices.
- Ordered stock from suppliers based on customer orders.
- Organized inventory according to product type and manufacturer specifications.
- Participated in continuing education courses related to optometry technology advances.
- Inspected completed eyeglasses to ensure accuracy before releasing them to patients.
- Assisted customers with selecting frames and lenses that best suited their needs.
- Provided information on lens types, frame styles and materials, lens coatings, and accessories.
- Adjusted eyewear for proper fit and comfort level.
- Maintained accurate records of all transactions in computer system.
- Processed payments for products purchased by customers.
- Explained the benefits of various types of eyewear protection options such as anti-glare coating or UV protection.
- Repaired broken frames using specialty tools and equipment.
Patient Service Representative
Vision Care of Maine
Bangor , ME
03.2020 - 01.2021
- Performed administrative duties such as filing, faxing, photocopying.
- Reviewed patient accounts for accuracy on a regular basis.
- Ensured that all necessary documentation is completed prior to discharge of patient.
- Answered incoming calls in a professional manner.
- Assisted with the completion of medical forms and records.
- Greeted patients upon arrival and directed them to the appropriate area.
- Assisted with scheduling follow-up appointments according to provider availability.
- Inputted patient demographic data into electronic health record system.
- Prepared letters and documents for mailing as requested by supervisor or physician staff.
- Adhered to HIPAA regulations when handling confidential patient information.
- Maintained a clean and organized reception area.
- Processed referrals from primary care physicians to specialists for further treatment or evaluation.
- Scanned documents into electronic health record system as needed.
Medical Billing Specialist
Northern Light Health Lafayette Family Cancer Institute
Brewer, Main
06.2018 - 01.2020
- Maintained accurate records of all billing activity in accordance with departmental standards.
- Collaborated with managers to develop strategies for improving revenue cycle processes.
- Ensured compliance with HIPAA guidelines when handling confidential patient information.
- Maintained accurate patient data in electronic health records system.
- Assisted in auditing process by verifying accuracy of submitted claim forms against documentation provided by physicians' offices.
- Submitted electronic claims to various insurance carriers.
- Verified medical codes for diagnosis, treatments, procedures and supplies using ICD-10 coding system.
- Researched discrepancies between billed charges and payments received from insurance companies or other third party payers.
Health Information Specialist
Northeast Cardiology Associates
Bangor, ME
08.2017 - 06.2018
- Retrieved patient medical records upon request from physicians or other authorized personnel.
- Assisted with the release of confidential health information according to established procedures.
- Created new medical records and updated existing ones as needed.
- Developed processes for maintaining complete and up-to-date patient medical records.
- Reviewed patient records for accuracy and completeness, ensuring that all required information was included.
- Performed administrative tasks such as filing, scanning, photocopying, faxing and mailing documents.
- Scanned paper documents into electronic health record systems using document imaging software.
- Maintained confidentiality of health information in accordance with HIPAA regulations.
Education
Certified Medical Administrative Assistant - Office Management/ Medical Billing & Coding
Bangor High School
Bangor, ME05-2017
High School Diploma -
Nokomis Regional High School
Newport, ME06-2002
Skills
- Customer Service
- Transaction Processing
- Adaptability
- Reliability
- Task Prioritization
- Adaptability and Flexibility
- Problem-solving abilities
- Interpersonal Communication
- Data Verification
- Professionalism
- Self Motivation
- Effective Communication
- Written Communication
- Analytical Skills
- MS Office
- Time management abilities
- Continuous Improvement
- Organizational Skills
- Medical terminology knowledge
- Patient Intake
- Medical Billing
- Reception Management
- Office Administration
- Scheduling appointments
- HIPAA Compliance
- Insurance Verification
- Recording histories
- Medical insurance
- Appointment confirmation
- Attention to Detail
- Medical record-keeping
- CPT and HCPCS coding
- Understanding of medical terms
Timeline
Optician
Vision Care of Maine
09.2023 - Current
Personal Banker II
Skowhegan Savings Bank
06.2022 - 09.2023
Optician
Vision Care of Maine
02.2021 - 06.2023
Patient Service Representative
Vision Care of Maine
03.2020 - 01.2021
Medical Billing Specialist
Northern Light Health Lafayette Family Cancer Institute
06.2018 - 01.2020
Health Information Specialist
Northeast Cardiology Associates
08.2017 - 06.2018
Certified Medical Administrative Assistant - Office Management/ Medical Billing & Coding
Bangor High School
High School Diploma -
Nokomis Regional High School
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