Jennifer Davenport
Springfield,United States
Summary
Dynamic Patient Care Coordinator with proven expertise at Republic Hearing Care, excelling in HIPAA compliance and customer service. Enhanced patient satisfaction through efficient appointment scheduling and streamlined communication, ensuring timely responses. Recognized for critical thinking and attention to detail, effectively training staff to uphold high standards in patient care delivery.
Patient care professional with extensive experience in coordinating healthcare services. Known for strong organizational skills, effective communication, and ability to adapt to changing circumstances. Excel in team collaboration, ensuring seamless patient experiences and achieving optimal outcomes. Skilled in managing patient records, scheduling, and liaising between patients and medical staff. Reliable and focused on delivering high-quality patient care.
Overview
7
7
years of professional experience
Work History
Patient Care Coordinator
Republic Hearing Care
10.2020 - 01.2025
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
Patient Care Coordinator
Half Price Hearing
1350 E Sunshine St, Springfield, MO 65804
04.2018 - 03.2020
- Delivered excellent patient experiences and direct care.
- Managed patient records with strict adherence to confidentiality and accuracy standards.
- Resolved patient concerns and complaints with empathy and professionalism, restoring trust in healthcare services.
- Coordinated scheduling of appointments to maximize healthcare providers' availability and patient convenience.
- Trained new staff on patient care coordination best practices, enhancing team effectiveness and patient support.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Greeted and assisted patients with check-in procedures.
- Provided excellent customer service to patients and medical staff.
Education
Associate Of Applied Science - Hearing Instrument Science
Ozarks Technical Community College
Springfield, MO03.2021
Skills
- Critical thinking skills
- HIPAA compliance
- Appointment scheduling
- Organizational skills
- Customer service
- Patient relations
- Attention to detail
- Insurance verification
- Patient documentation
Timeline
Patient Care Coordinator
Republic Hearing Care
10.2020 - 01.2025
Patient Care Coordinator
Half Price Hearing
04.2018 - 03.2020
Associate Of Applied Science - Hearing Instrument Science
Ozarks Technical Community College