Jennifer Davis

Bank Teller

First Bank of Boaz

Boaz, AL

12.2022 - Current

Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
Maintained confidentiality of bank records, transactions and customer information.
Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
Performed cash handling duties including counting currency, coins and checks.
Balanced teller drawers regularly throughout the day according to established procedures.
Educated customers about different types of banking services available at the branch.
Handled large sums of money with accuracy while maintaining appropriate levels of security.
Provided assistance to other tellers during peak business hours as needed.
Researched customer inquires regarding their accounts using internal banking systems.
Participated in weekly training sessions to stay abreast of changes in banking regulations.
Followed strict compliance guidelines when completing financial transactions for customers.
Processed loan payments by verifying funds availability prior to disbursing funds.
Resolved customer disputes promptly in accordance with bank policies and procedures.
Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
Welcomed customers and offered pleasant service during entire transaction.
Reconciled cash and checks against computer records at end of shift.
Responded and assisted customers with account inquiries and updates.
Entered transactions into computer and issued customer receipts.
Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
Took on additional shifts during busy periods to minimize staffing shortages.
Maintained confidentiality of bank records and client information.
Built and maintained client relationships through quality, personalized interactions.
Delivered exceptional service to customers in person or over telephone.
Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
Entered customer transactions into computers to record transactions and issue computer-generated receipts.
Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
Adhered to financial services security and audit procedures.
Directed specific questions to appropriate branch personnel.
Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
Identified transaction errors when debits and credits did not balance.
Received and counted daily inventories of cash, drafts and checks.
Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
Verified amounts and integrity of every check or funds transfer.
Received mortgage and other loan payments, verifying payment dates and amounts due.

Summary

Overview

Work History

Bank Teller

Education

Ministry

Cosmetologist - Cosmetology

Certification

Timeline

Bank Teller

Ministry

Cosmetologist - Cosmetology

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