Jennifer DeVoe

Served as primary customer contact for aftermarket parts and service solutions, supporting domestic and international customers.

• Partnered with sales, operations, vendors, and accounting to resolve pricing discrepancies, invoice issues, and order changes efficiently.

• Recognized internally as a dependable liaison between customers and internal teams to keep orders moving and issues resolved.

Key Skills & Strengths

• Customer Service & Client Communication

• Sales Support & Order Processing

• Quoting and Order Documentation

• Cross Functional Coordination

• Pricing and Invoice Resolution

• ERP / Order Management Systems

• Assisted customers in identifying and purchasing necessary parts and accessories.
• Assisted customers with determining the correct parts for their vehicles.
• Provided excellent customer service by responding promptly to inquiries, resolving issues, and providing product information.
• Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
• Managed parts inventory and ensured accurate stock levels for efficient operations.
• Maintained accurate inventory records for all parts in the department.
• Performed regular cycle counts of parts inventory to ensure accuracy of records.
• Placed orders for additional parts when necessary to meet customer needs.
• Processed incoming shipments and organized parts for easy access and retrieval.
• Tracked shipments from vendors and verified that they were received in good condition.
• Inspected returned parts for damage or defects before restocking them on shelves.
• Utilized parts management software to track inventory movements and orders.
• Coordinated with service department to fulfill repair orders promptly and accurately.
• Received and stocked incoming merchandise, arranging items in correct locations.
• Operated point of sales and parts lookup computer systems.
• Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
• Finalized sales receipts, contracts, logs and other documentation regarding parts sales and service appointments.