Jennifer Diaz
Ennis,TX
Summary
Customer Service Specialist with expertise in complaint resolution and effective communication. Leveraged CRM software to enhance customer interactions and streamline processes, improving client satisfaction. Skilled in purchasing processes and inventory management, ensuring operational efficiency and compliance with safety standards.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
Eyncon Engineering & Surveying
02.2025 - Current
- Provided exceptional customer support, addressing inquiries and resolving issues promptly.
- Utilized CRM software to track customer interactions and maintain accurate records.
- Streamlined communication between clients and project managers, facilitating project updates and timelines.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Collaborated with team members to reconcile bank statements and resolve discrepancies.
- Acquired practical skills through direct involvement in various accounting tasks. with various accounting software programs such as QuickBooks and Excel
- Tracked funds, prepared deposits and reconciled accounts.
- Diminished outstanding debts by analyzing accounts for issues.
Purchasing/Receiving Supervisor
Berry Global
03.2003 - 10.2021
- Managed purchasing process, collaborating with corporate purchasing department to meet inventory requirements
- Proactively maintain Raw Material Inventory required for continued operation of manufacturing lines
- Utilize reports to project raw material needs and prevent shortage of material
- Managed indirect purchasing of maintenance, repairs, and operations for requests valued between $500 - $500,000.
- Requested and evaluated bids for building service contracts, engaging directly with companies to secure competitive pricing
- Coordinated service calls with vendors, ensuring timely support for operational needs
- Perform Internal Audits to ensure the manufacturing facility meets safety goals and complies with ISO standards
- Provide general administrative support to managers and staff
- Provided backup support to MRO as needed
Education
High School -
Ennis High School
Ennis, TxSkills
- Administrative skills
- Customer relationship management
- Effective communication
- Complaint resolution
- Problem solving
- Account management
- Computer proficiency
- Active listening
- Professional telephone etiquette
- Clerical support
- Customer service and support
- Purchasing processes
Certification
- Internal Auditor Certified
- Actively pursuing Lean Six Sigma Green Belt Certification
Timeline
Customer Service Specialist
Eyncon Engineering & Surveying
02.2025 - Current
Purchasing/Receiving Supervisor
Berry Global
03.2003 - 10.2021
High School -
Ennis High School