Jennifer Dickens
Louisville,KY
Summary
I am a passionate and hardworking individual who is honest, reliable and efficient. Looking for a new opportunity which utilizes my background and expertise, while providing outstanding customer service skills and acute attention to detail to ensure events are completed accurately and exceed guest's expectations.
Overview
32
32
years of professional experience
Work History
Lead Concierge/Interim GM
Levy’s
03.2021 - Current
- Welcome guest and have continuous interaction with all customers to build relationships
- Manager FOH staff of 20; write schedules, oversee timesheets and payroll. Work with HR to resolve any conflicts
- Handle all table complaints with service, food or beverage until situation is resolved to customer's full satisfaction
- Organize and execute all large party events
- Answer and respond to all phone and email inquiries made to restaurant
- Ensure POS system is updated daily
- Oversee all accuracy and printing of menus (daily food menus, special events menus, prix fixe menus, and a 32 page wine and bourbon menu
- Insure FOH small wares and spirits are ordered, received and inventoried
- Assist with interviewing, hiring and training new employees
Territory Rep for Kentucky and Indiana
Movado Group
03.2018 - 07.2020
- Insured all retail sales associates were well versed on Movado's portfolio of watches (10 different brands)
- Updated cased displays and managed inventory
- Developed a training program for Macy's regional Jewelry Managers, then requested to train Macy's national phone center employees
- Position was eliminated due to Covid
Event Planner
Thoroughbred Owners And Breeders Association
01.2005 - 08.2011
- Organized annual awards dinner for up to 1200 guest
- Scouted locations, selected caterer, menu, invitations, entertainment and sub contractors
- Collected silent and live auction items, set up said auction
- Arraigned hotel accommodations and weekend events for award winners
- Organized and verified all grant applications to Thoroughbred Charities of America
Director of Education and Membership
Thoroughbred Owners And Breeders Assocation
01.1998 - 09.2001
- Orchestrated all facets of TOBA's educations one, two and three day seminars held at different racetracks, auction houses and thoroughbred farms across the US
- Developed agendas, secured speakers, event spaces, food & beverage, lodging accommodations, educational binders and travel arraignments for up to 12 functions a year
- Help establish and eventually ran a national event called "America's Day at the Races" held at racetracks across the US. Developed agenda for a family day at the track. Handled marketing and distribution of all needed materials for the event which increased attendance as well as handle at participation tracks. Event was taken over by Breeders' Cup.
- Responsible for all advertising as well as communication or TOBA's 3000+members
Sales Representative
Thoroughbred Times Publications
01.1996 - 01.1998
Benefits Coordinator/HR Administrator
Federated Department Stores
01.1991 - 01.1996
Education
Bachelor of Science - Marketing
University of Kentucky
Lexington, KY05.1991
Skills
- Excellent customer service skills
- Independent problem solver
- Acute attention to details
- Organized
- Proficient with computers
- Diligent
- Hardworking and honest
- Reliable
References
Laura Fieberg, Director of Food & Beverage, Premium, Levy's
773-642-8057
Chad "Sully" Sullivan, General Manager, Oliver's Steakhouse, Churchill Down's
512-902-0882
Timeline
Lead Concierge/Interim GM
Levy’s
03.2021 - Current
Territory Rep for Kentucky and Indiana
Movado Group
03.2018 - 07.2020
Event Planner
Thoroughbred Owners And Breeders Association
01.2005 - 08.2011
Director of Education and Membership
Thoroughbred Owners And Breeders Assocation
01.1998 - 09.2001
Sales Representative
Thoroughbred Times Publications
01.1996 - 01.1998
Benefits Coordinator/HR Administrator
Federated Department Stores
01.1991 - 01.1996
Bachelor of Science - Marketing
University of Kentucky
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