Jennifer Dien
Phoenix,AZ
Summary
Multi-site Business Manager offering diverse experience in customer service, business management, and project coordination. Quickly builds relationships with both new clients and business audiences. Quick learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Business Manager
WILLOW BRIDGE PROPERTY COMPANY (FKA- LINCOLN)
09.2022 - Current
- Oversaw and managed dual properties totaling 252 units
- Completed property-specific and owner reports on time
- Ensured financial reports/accounts were up to date and adjusted accordingly
- Continued to promote a positive living experience for the residents and ensure issues/miscommunications were resolved immediately
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions
- Increased overall team productivity by fostering a positive work environment and providing effective leadership
Assistant Manager
WILLOW BRIDGE PROPERTY COMPANY (FKA- LINCOLN)
Portrait At Hance Park (Lease Up) & The Palms
04.2020 - 09.2022
- The position and responsibilities continued with the company
- Supervised day-to-day operations to meet performance, quality and service expectations
- Maintained a clean, safe, and organized store environment to enhance the customer experience
- Developed strong working relationships with staff, fostering a positive work environment
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
Assistant Manager
RINCON PARTNERS
09.2019 - 04.2020
- Maintained a high occupancy of 95% and resident retention of 50% or more on renewals
- Weekly correspondence with competitors on price, specials, and community news
- Coordinated move in and move out accounting
- Collected rent payments and posted payments
- Valued resident relations and customer service.
Leasing Consultant
RINCON PARTNERS
01.2018 - 09.2019
- Interacted with potential and existing residents
- Maintained intimate knowledge about the community, lease terms, and pricing
- Prepared leases, renewal letters, and renewal leases
- Processed applications for approval
- Collected rent payments.
Part-Time
SHELTON RESIDENTIAL (FORMALLY SHELTON-COOK)
10.2016 - 01.2018
- Greeted potential prospects
- Showed vacant/model units
- Explained pricing and lease terms
- Processed rental applications.
Education
BA of Liberal Arts in Psychology -
SIU Carbondale
Carbondale, ILSkills
- Financial Management
- Customer Service
- Project Management
- Employee Management
- Customer Relationship Management
- Sales and Marketing
- Team Building and Leadership
- Budget Creation
- Employee Motivation
Awards
- Spirit of Lincoln 2022
- Eagle Award 2022
- Assistant Manager of the Year - 2021 & 2022
Systems Training
- Efficient in Yardi 7s
- CRM
- AIRM (RealPage)
- Microsoft Office (PowerPoint, Excel, and Word)
- SOCi for social media
- Rent Café Site Manager
- Blue Moon
Timeline
Business Manager
WILLOW BRIDGE PROPERTY COMPANY (FKA- LINCOLN)
09.2022 - Current
Assistant Manager
WILLOW BRIDGE PROPERTY COMPANY (FKA- LINCOLN)
04.2020 - 09.2022
Assistant Manager
RINCON PARTNERS
09.2019 - 04.2020
Leasing Consultant
RINCON PARTNERS
01.2018 - 09.2019
Part-Time
SHELTON RESIDENTIAL (FORMALLY SHELTON-COOK)
10.2016 - 01.2018
BA of Liberal Arts in Psychology -
SIU Carbondale