JENNIFER DROWN
Bloomington Medical Services
Wooster,OH
26
years of professional experience
Work History
Patient Service Specialist
9 Months- Coordinated patient scheduling and appointment management, ensuring optimal workflow and minimal delays.
- Facilitated insurance verification processes to enhance patient experience and streamline operations.
- Assisted in training new staff on patient service protocols and electronic health record systems.
- Resolved patient inquiries and concerns, maintaining high satisfaction levels through effective communication.
Receptionist
4 Years 11 Months- As the full-time secretary to the progressive care unit at Wooster Community Hospital, I am in charge of admitting and discharging patient out of the computer. I am also in charge of ordering all the supplies that we need for the unit to run smoothly. I am also in charge of answering the phones and directing patients and family members where they need to go as they come on the unit.
Secretary
1 Year 7 Months- As a secretary for the company’s endocrinologist, I was responsible for scheduling patient appointments, receiving referrals for patients to become new patients of the office. I was also responsible for ordering all the supplies that we would need. I was also responsible for verifying all patient insurances.
Server/Manager
20 Years 2 Months- My time at Greenleaf restaurant was spent working in the kitchen as a cook and a dishwasher. I also worked in the carhop area. I was the full-time dayshift server where I also filled out the schedule for the whole dining room, and I was also a fill-in manager.
Education
High School Diploma
Skills
Appointment scheduling
Patient confidentiality
Insurance verification
Professionalism and ethics
Healthcare systems
Medical terminology
HIPAA compliance
Customer service
Patient registration
Timeline
Patient Service Specialist
Bloomington Medical Services
11.2025 - CurrentRead More
Receptionist
Wooster Community Hospital
12.2020 - 11.2025Read More
Secretary
Bloomington Medical Services
08.2020 - 03.2022Read More
Server/Manager
Green Leaf Restaurant
05.2000 - 07.2020Read More
Wayne County Career Center
High School Diploma
Read More