Jennifer Duran
Fontana,CA
Summary
Organized, dependable, and detail-oriented team player successful at managing multiple priorities with a positive attitude and high degree of accuracy. Willingness to take on added responsibilities to meet team and business needs.
Overview
16
16
years of professional experience
Work History
Appointment Clerk - New Member Entry
Kaiser Permanente
01.2018 - Current
- Answers high volume of calls per day regarding appointment requests, concerns and inquiries while meeting call center operation goals.
- Provides accurate information and answers any questions regarding appointment services.
- Uses provided call list to sort, organize and prioritize before making outbound calls to new members.
- Enters daily data in computer systems and documents phone call activities.
- Assists in training new staff to meet call center operation requirements/guidelines.
- Communicates with management to provide feedback on value and productiveness of appointment setting process.
Patient Account Billing Representative II
Gateway Hospital
12.2007 - 08.2020
- Electronically submitted bills according to compliance guidelines.
- Analyzed customer financial records to determine appropriate payment plan.
- Maintained accurate records of customer accounts, payments and payment plans.
- Researched billing errors and discrepancies to initiate corrective action.
- Prepared reports detailing billing actions, flags and other key information.
- Utilized computer programs to create invoices, letters and other documents.
- Monitored flags and resolved urgent items with accuracy and efficiency.
- Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
Lead Patient Accounts Representative
Gateway Hospital
08.2010 - 10.2017
- Analyzed accounts for delinquencies and other ongoing issues.
- Identified and implemented process improvements to maximize efficiency.
- Interpreted financial data to identify trends and opportunities.
- Negotiated contracts and agreements with clients to achieve favorable terms.
- Achieved revenue targets by developing targeted account strategies.
- Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
- Developed and documented collection procedures and policies to comply with government regulations.
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
Education
Associate of Arts - Business Administration And Management
Eastern Gateways Community College
06.2024
Certificate - Medical Terminology
Des Moines University
2017
Skills
- Time Management
- Critical Thinking
- Statistical Analysis
- Issue Research and Investigation
- Data Entry Expertise
- Business Communications
- Teamwork and Collaboration
- Data Verification
- Corporate Policies and Procedures
- Lead Qualification
- Work Planning and Prioritization
Timeline
Appointment Clerk - New Member Entry
Kaiser Permanente
01.2018 - Current
Lead Patient Accounts Representative
Gateway Hospital
08.2010 - 10.2017
Patient Account Billing Representative II
Gateway Hospital
12.2007 - 08.2020
Associate of Arts - Business Administration And Management
Eastern Gateways Community College
Certificate - Medical Terminology
Des Moines University
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