Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Eckert

Norfolk,VA

Summary

Dynamic and dedicated professional with a strong work ethic and integrity, honed at Black Dog Catering. Proven track record in customer service, enhancing satisfaction through effective communication and problem-solving. Skilled in cash handling and inventory management, consistently recognized for building lasting customer relationships and promoting repeat business.

Overview

2025
2025
years of professional experience

Work History

Cashier

Black Dog Catering
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Car Hop

Sonic
  • Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
  • Handled cash transactions accurately, ensuring proper change was given to customers.
  • Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
  • Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.
  • Operated headset communication system to take orders quickly and accurately from customers.
  • Resolved customer complaints professionally, finding mutually agreeable solutions.
  • Increased customer satisfaction by providing prompt and friendly service.
  • Enhanced sales by upselling menu items and promoting daily specials.
  • Received numerous compliments from customers on outstanding service, contributing positively to the restaurant''s reputation.

School Nutrition Assistant

Norfolk Public Schools Transportation
10.2012 - 06.2024
  • Increased efficiency in the serving line by organizing meal components, refilling condiment stations, and restocking utensils as needed.
  • Assisted in training new hires on kitchen procedures, safety protocols, and customer service expectations to ensure seamless integration into the team.
  • Facilitated communication between kitchen staff, administration, and parents regarding student allergies or other dietary concerns to maintain a safe dining environment.
  • Maintained accurate records of food inventory, meal counts, and sales data to ensure proper budget management and adherence to financial guidelines.

Sandwich Artist

Calz Pizza
05.1988 - 01.1991
  • Increased efficiency in the serving line by organizing meal components, refilling condiment stations, and restocking utensils as needed.
  • Assisted in training new hires on kitchen procedures, safety protocols, and customer service expectations to ensure seamless integration into the team.
  • Facilitated communication between kitchen staff, administration, and parents regarding student allergies or other dietary concerns to maintain a safe dining environment.
  • Maintained accurate records of food inventory, meal counts, and sales data to ensure proper budget management and adherence to financial guidelines.

Education

General Studies

Lafayette High School
Buffalo, NY
06.1987

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy

Timeline

School Nutrition Assistant

Norfolk Public Schools Transportation
10.2012 - 06.2024

Sandwich Artist

Calz Pizza
05.1988 - 01.1991

Cashier

Black Dog Catering

Car Hop

Sonic

General Studies

Lafayette High School

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Jennifer Eckert