JENNIFER ELLIS

• Streamlined daily operations to ensure efficient store functionality.
• Trained team members in customer service techniques to enhance customer interactions.
• Conducted inventory assessments, ensuring optimal product availability.
• Implemented effective sales strategies to boost customer engagement and satisfaction.
• Coordinated staff schedules to maximize workforce efficiency and coverage.
• Monitored compliance with company policies and safety procedures consistently.
• Resolved customer inquiries and complaints promptly and effectively.
• Held regular one-on-one meetings with employees to review performance and provide feedback.
• Monthly P&L review

• Identified appropriate solutions to minimize issues and quickly solve problems.
• Maintained safe, organized store by keeping aisles free of merchandise and boxes.
• Coordinated multiple resources to complete projects on time and within budget.
• Executed updated marketing plans to increase branding exposure, customer traffic and sales.
• Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
• Planned and followed through with inventory management for each store.
• Visited customer locations and represented company at industry events to demonstrate products.

• Budget weekly schedules according to payroll policies
• Resolved customer problems by investigating issues, answering questions and building rapport.
• Employee evaluations on a regular basis to assist performance improvement executing company programs.
• Provided motivational staff support to achieve goals.

• Worked at the distribution center processing returns  to recover loss
• Processed orders for ship to the store and e commerce
• Pick Orders

Worked with the Liquidator to follow the standards and processes of closing Gander Mountain while scheduling, following reports, inventory processing, and signage

• Use 1:1 to coach metrics and drive sales on the Firearms counter to increase add on sales 79%
  
• Weekly schedules through Kronos
  
• Coached and mentioned associates by offering constructive feedback and taking interest in their long-term career growth.

• Described merchandise and services to customers.
• Maintained and increased department sales and add- on
• Drive metric 
• Open/ Close store
• Communicate customer loyalty programs
• Establish and maintain effective relationships with customers
• Assist in shrink

• Fright Processing
• Oracle
• ADP Scheduler
• Processing Acquisitions 
• Company programs and expectations

• Apparel Lead/ Key Holder
• Open/ Close the Store 
• Coach new and existing associate  
• Set weekly signage and Markdowns
• Drive Metrics
• Communicate and drive customer loyalty programs 
• establish and maintain effective relationships with customers
• Assist in shrink.

• Process customer and associate transactions
• Trouble shoot and maintain the POS and cash office system
• Maintained a loyalty program cards
• Coach and direct front end operations
• Teach and coach customer service programs
• Primary service provider between customers and management
• File daily paperwork for tills and cash office