Jennifer English
Jacksonville,FL
Summary
Highly motivated professional with 12+ years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
15
15
years of professional experience
Work History
Owner and Operator
Chez Charlotte
Jacksonville, FL
12.2023 - Current
- Managed daily operations of business, including hiring and training staff.
- Developed strategic plans to increase profitability and efficiency.
- Identified new opportunities for growth, expansion, and diversification.
- Oversaw budgeting and financial management.
- Analyzed industry trends to develop competitive strategies.
- Maintained relationships with existing clients by providing superior customer service.
- Developed policies and procedures for the organization.
- Conducted performance reviews for employees on a regular basis.
- Set pricing structures according to market analytics and emerging trends.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Led startup and creation of operational procedures and workflow planning.
Bartender Shift Manager
Cliffs Bar and Grill
Jacksonville, FL
01.2009 - Current
- Maintained all staff training programs to ensure quality customer service, including kitchen management exams as well as front of house.
- Monitored bar inventory levels, ordered supplies, and maintained cleanliness of establishment.
- Ensures proper handling of all alcoholic beverages and adherence to local laws.
- Responsible for liquor deliveries and payment thereof
- Responsible for day to day activities inside establishment as acting daytime manager.
- Planned special events such as promotions, happy hours, live music nights., to increase sales revenue.
- Enforced health codes and safety regulations in compliance with state laws.
- Provided exceptional customer service by addressing customer complaints promptly and efficiently.
- Established standards for drink preparation and presentation that ensured high quality drinks served consistently throughout shifts.
- Applied creative strategies to drive up profits through increased sales volume or cost savings initiatives.
- Coordinated with suppliers on product deliveries, pricing issues, discounts and promotional offers.
- Developed strong relationships with vendors in order to secure favorable terms and prices on supplies.
Education
Associate of Arts - Business Administration
Florida State College At Jacksonville
Jacksonville, FL08-2007
Skills
- Administrative Oversight
- Regulatory Compliance
- Labor Relations
- Multitasker
- Problem solving
- Organizing ability
Timeline
Owner and Operator
Chez Charlotte
12.2023 - Current
Bartender Shift Manager
Cliffs Bar and Grill
01.2009 - Current
Associate of Arts - Business Administration
Florida State College At Jacksonville