Jennifer Espelucin
Davie,FL
Summary
Proven Executive Assistant with a track record of enhancing workflow efficiency at One Installation Inc by adeptly managing travel arrangements, coordinating high-level meetings, and streamlining accounts processes. Skilled in conflict management and interpersonal communication, significantly improved customer loyalty and team morale. Expert in office administration and customer service, consistently delivered results beyond expectations.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Executive Assistant to the Chief Executive Officer
One Installation Inc
08.2019 - Current
- Coordinated travel arrangements by booking airfare, hotel, and ground transportation.
- Anticipated potential challenges in daily operations and devised appropriate solutions to maintain uninterrupted workflow in the executive office.
- Organized and coordinated conferences and monthly meetings.
- Created expense reports, budgets, and filing systems for management team.
- Accounts receivable. Created invoices on a weekly basis. Follow up with outstanding accounts receivable/ accounts payable as well.
- Human Resources representative, assisted all new employees with the on-boarding process and ensured all legal paperwork was on file.
- Served as the representative for the employees if they had any issues that needed to be addressed.
Customer Service Representative
Advanced Care Solutions
06.2016 - 08.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Processed orders using Humana insurance
Customer Service Supervisor
Kimball Electronics
02.2000 - 06.2016
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached 15 employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
- Conducted regular quality assurance checks on team interactions with customers, ensuring adherence to company standards.
- Created, prepared, and delivered reports to various departments.
Education
Bachelor of Science - Elementary Education K-6
University of Phoenix
Tempe, AZ04.2016
Skills
- Executive Support
- Office Administration
- Calendar Management
- Travel Arrangements
- Meticulous attention to detail
- Customer Service
- Information confidentiality
- Invoice Processing
- Proofreading
- Multi-line phone proficiency
- File Organization
- Customer Service-Oriented
- Interpersonal Communication
- Payroll
- Honest and Dependable
Certification
- Florida Teaching License
Timeline
Executive Assistant to the Chief Executive Officer
One Installation Inc
08.2019 - Current
Customer Service Representative
Advanced Care Solutions
06.2016 - 08.2019
Customer Service Supervisor
Kimball Electronics
02.2000 - 06.2016
Bachelor of Science - Elementary Education K-6
University of Phoenix