JENNIFER FAREL
Marcus Hook,PA
Overview
9
9
years of professional experience
Work History
Customer Support Representative
A&P Cleaning Solutions LLC
02.2021 - Current
- - Respond to incoming calls and address client inquiries and service concerns
- - Make outbound calls to potential customers and schedule quote appointments
- - Manage scheduling changes and communicate updates with staff and customers
- - Build rapport with both new and existing clients to ensure satisfaction and retention
Customer Support Specialist
Recovery Centers of America
02.2017 - 04.2020
- - Handled high-volume inbound calls from prospective patients and their families
- - Verified insurance coverage and discussed private pay options with callers
- - Offered empathetic support to individuals seeking addiction treatment
- - Transferred qualified leads to admissions and clinical departments
Timeline
Customer Support Representative
A&P Cleaning Solutions LLC
02.2021 - Current
Customer Support Specialist
Recovery Centers of America
02.2017 - 04.2020