Jennifer Resendiz Figueroa
Long Beach
Summary
Member Service Rep III with over 14 years of extensive expertise in customer service and insurance guidance. Proficient in Microsoft Office Suite, bilingual communication, and adept at enhancing member satisfaction through precise data management and empathetic support. Passionate about leveraging strong research and documentation skills to foster informed decision-making and trust within the healthcare sector.
Overview
15
15
years of professional experience
Work History
Medical Support Assistant
Falcon Tek
Long Beach
03.2026 - Current
- Managed patient scheduling and appointment coordination for efficient clinic operations.
- Assisted in maintaining patient records and ensuring compliance with healthcare regulations.
- Facilitated communication between patients and medical staff to enhance service delivery.
- Scheduling transportation upon request.
- Print out future appointment reminders.
- Crossed trained to assisting different clinics.
- Collaborated with healthcare providers to streamline patient care processes within the clinic.
- Verified accurate patient demographic and insurance information to enter into electronic medical system.
- Responded promptly to inquiries from patients or other healthcare providers regarding services offered at the facility.
- Greeted patients and visitors, verified patient information and scheduled appointments.
Member Services Rep
Molina Healthcare Corporate Office
Long Beach
09.2019 - 11.2025
- Guide members on benefits, achieving high satisfaction scores and loyalty.
- Assist patients with insurance clarity, enhancing understanding.
- Communicate via phone, email, chat for seamless support.
- Verify insurance details for accuracy, aiding providers and members.
- Process patient info accurately, improving data reliability.
- Provided empathetic assistance to patients, helping them navigate complex insurance details and ensuring they felt valued and informed.
Legal Assistant
The Law Offices Of Jon M. Woods, Inc
Cypress
05.2018 - 09.2019
- Collaborated with clients and professionals to discuss case details, enhancing client satisfaction.
- Reviewed deposition transcripts, ensuring accuracy and comprehensive understanding of cases.
- Communicated offers to clients, facilitating informed decision-making and client trust.
- Prepared legal documents and maintained organized filing systems, improving document retrieval efficiency.
- Conducted legal research and analysis, contributing to well-informed legal strategies.
- Facilitated clear communication between clients and attorneys, fostering trust and ensuring all case details were thoroughly understood.
Receptionist
Glow & Kreida Attorneys At Law
Long Beach
01.2017 - 06.2017
- Welcomed visitors, directed them efficiently, enhancing client satisfaction.
- Managed multi-line phone system, improving communication flow.
- Handled document transmission, ensuring timely delivery.
- Organized records and mail, maintaining operational efficiency.
- Scheduled appointments, optimizing calendar management.
Legal Assistant
The Law Offices of Jon M. Woods, Inc
Cypress
01.2011 - 05.2016
- Drafted and edited legal opinions, enhancing publication quality.
- Coordinated with adjusters, doctors, clients, and attorneys for seamless communication.
- Processed legal documents promptly, ensuring compliance with regulations.
- Managed insurance verifications and claim setups efficiently.
- Prepared representation letters and communicated settlement offers.
Education
High School Diploma - General
Mountain View High School
Mesa, AZSkills
- Customer service
- Data collection
- Documentation
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Research
- Bilingual
- Patient scheduling
- Electronic medical records
- Insurance verification
- Patient communication
- Data entry accuracy
- Medical terminology
- Conflict resolution
- Active listening
- Problem solving
Languages
Spanish, Proficient
Timeline
Medical Support Assistant
Falcon Tek
03.2026 - Current
Member Services Rep
Molina Healthcare Corporate Office
09.2019 - 11.2025
Legal Assistant
The Law Offices Of Jon M. Woods, Inc
05.2018 - 09.2019
Receptionist
Glow & Kreida Attorneys At Law
01.2017 - 06.2017
Legal Assistant
The Law Offices of Jon M. Woods, Inc
01.2011 - 05.2016
High School Diploma - General
Mountain View High School