Jennifer Flynn

Worked on an Agile Scrum Team for the Customer Experience Team leading and researching solutions for projects that led to a better experience for our customers. Created solutions to give opportunities to customers to self serve through our digital platforms (website and app).

• Developed and implemented strategies to maximize customer satisfaction.
• Spearheaded process improvements, resulting in increased productivity and reduced operational costs.

Led the weekly cadence for a presentation that was presented to the CEO.

• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes in compliance to cadence
• Established positive and effective communication among organization leadership, reducing miscommunications, and missed deadlines.
• Facilitated smooth collaboration between departments through clear communication channels.
• Reported issues to higher management with great detail.
• Designed and revamped as necessary, formatting for Power Point presentation editing, and reformatting to ensure proper alignment and data for upper management

• Responsible for overseeing front-office operations, coaching staff for productivity, and managing reporting for multiple departments.
• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

• Managed resource allocation and communication for workforce efficiency.

• Scheduled patient loads and coordinated with healthcare professionals.

• Worked in various temporary positions including Enervest.

• Coordinated activities and operations for the police department.

• Managed marketing initiatives and coordinated promotional activities.

• Provided administrative support to the CEO and managed various tasks.

• Managed client accounts and developed advertising strategies.