JENNIFER FORTUNATO
MILFORD,NH
Summary
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration with others and adapting to frequent changes in healthcare. Skilled in managing multi line phone systems, scheduling both in office and outpatient testing along with maintaining a professional and welcoming environment. Reliable, organized, sensitive to others and loyal.
Overview
22
22
years of professional experience
Work History
Billing Manager
Wright and Associates Family Health Care
Amherst, NH
01.2023 - Current
- Insurance verification, appointment scheduling, daily collection of copays/deductibles.
- Managed billing operations, ensuring timely and accurate invoicing processes.
- Oversaw account reconciliation processes, maintaining accuracy in financial records.
- Reviewed billing problems, researched issues, and resolved concerns.
- Worked with customers to develop payment plans and bring accounts current.
- Created a transparent work environment that fostered open communication between team members, promoting collaboration and problem-solving skills development.
Front Desk Receptionist
Bedford Women’s Care Associates
Bedford, NH
08.2022 - 01.2023
- Checking in patients and verifying insurance information, appointment scheduling for multiple providers, daily deposits.
- Surgical Scheduler Scheduled patient pre-surgical, surgical and post surgical visits with appropriate providers, obtained insurance authorizations and worked with other offices to collaborate on surgeries. Maintained very good use of surgical time for my providers with scheduling.
- Safety Officer for Medical Practice Annual Improvement Meetings and Quarterly Staff Meetings to go over protocols and safety practices.
- Point Person for Online Portal
- Ordering of Medical Supplies and Annual Flu Vaccinations.
LightHouse Surgical Suites
Hollis, NH
06.2022 - 08.2022
- Insurance verification for scheduled surgical procedures, went over procedures with patients and assisted other departments as needed.
Milford and Monadnock Orthodontics
Milford, Peterborough, NH
06.2020 - 05.2021
- Worked Check in and Check out window, assisted financial coordinator with setting up patient contracts. Collected payments. Scheduled for multiple practice locations. Sterilization processes and assisted with patient education for appliances.
Office Coordinator
EveryWoman Gynecology
Nashua, NH
01.2004 - 01.2009
- Surgical Scheduling, patient check in and check out, insurance verification for surgical procedures. Daily appointment confirmations and daily batches. Covered other offices as needed with all administrative tasks.
- Attended various educational courses within health system.
- Employee of the month-Southern NH Medical Center
Education
Certification - Death Doula
IAP Career College
High School - undefined
Nashua Sr High School
undefined
Michael’s School of Hair Design and Esthetics
Skills
- Time Management
- Cash Handling
- Problem Solving
- Attention to Detail
- Listening Skills
- Telephone Etiquette
- Scheduling
- Personnel oversight
- Claims processing
- Team building
- Insurance verification
- Payment posting
Interests
Hiking, Cooking, Concerts
Timeline
Billing Manager
Wright and Associates Family Health Care
01.2023 - Current
Front Desk Receptionist
Bedford Women’s Care Associates
08.2022 - 01.2023
LightHouse Surgical Suites
06.2022 - 08.2022
Milford and Monadnock Orthodontics
06.2020 - 05.2021
Office Coordinator
EveryWoman Gynecology
01.2004 - 01.2009
High School - undefined
Nashua Sr High School
undefined
Michael’s School of Hair Design and Esthetics
Certification - Death Doula
IAP Career College